Repair Liaison

Jared Jewelers; Kennesaw (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Jared Jewelers in Georgia seeks a Repair Administrative Associate to support guest services and repairs. You will back up sales reps, staff the floor as needed, and ensure repairs are processed quickly and accurately.

Key duties include greeting guests, answering phones, entering repair data into the POS, inspecting jewelry for repairs, and coordinating shipments with the service center. A customer-first mindset and attention to detail are essential.

Qualifications

• Must provide high level guest service and follow guest-first policy.
• Ability to answer phones and explain repair procedures.
• Experience entering repair data into the POS and tracking status.

Responsibilities

• Contributes to an environment of total guest service and adheres to guest-first philosophy.
• Answers phones, performs guest calling, and explains repair procedures.
• Inspects and checks in-bound repairs into the POS system.
• Inspects jewelry to evaluate condition and identify needed repairs.
• Polishes and cleans jewelry as needed.
• Completes repair ticket paperwork and prepares outbound repairs.
• Maintains repair drawer and forwards repairs as needed.
• Keeps repair cleaning station clean and organized.
• Reviews repair reports to verify invoicing accuracy.
• Provides status of repairs to communicate between Design & Service Center and guest.
• Aids the sales floor to achieve sales goals as needed.

Skills

Guest service

Phone handling

Repair coordination

POS system

Store operations

Job description

Performs daily repair administrative duties and provides guest service support and assistance. Makes sure guests’ needs are exceeded, complaints are resolved, and service is timely and efficient. Attain personal performance standards by serving as a backup to sales representatives and staffing the sales floor as needed.

Primary Responsibilities

• 1. Contributes to an environment of total guest service by providing high level guest service and adhering to the Company’s guest first philosophy.
• 2. Answers phones, performs guest calling (including repair estimates and follow-up), and explains procedures and policies related to repairs.
• 3. Inspects and checks in-bound repairs into the POS system.
• 4. Inspects jewelry to evaluate the condition and identify necessary repairs. Determines need and suggests services, including appraisals.
• 5. Polishes and cleans jewelry as needed.
• 6. Completes repair ticket paperwork, enters information into the Job Entry system, and prepares outbound repair shipments.
• 7. Maintains repair drawer to make sure items are not past unclaimed status. Sends repairs to Field Support Center as unclaimed as needed.
• 8. Maintains repair cleaning station in a clean and organized manner.
• 9. Reviews repair reports to verify jobs were invoiced properly.
• 10. Provides status of repairs in order to communicate between the Design & Service Center and guest.
• 11. Achieves sales goals by actively assisting the sales floor as needed. Utilizes store