Repair Coordinator & Customer Support Specialist

Warners Stellian Co Inc; Saint Paul (MN); Vor Ort; USD 57.308.000 - 65.904.000; Vollzeit

Benefits dieser Stelle

Incentive plan up to $140 bi-weekly

Hiring bonus $1500

Medical, Dental, and Vision Insurance

Company-paid Short-term Disability

401k with Company Match

PTO and Paid Holidays

Zusammenfassung

Warners' Stellian is seeking a Service Support Specialist/Repair Coordinator to guide customers through the appliance repair process with empathy and efficiency. You will coordinate timely repairs with in-home technicians and external providers, offering clear information on service options for in- and out-of-warranty products.

You will document all interactions, troubleshoot collaboratively, and apply critical thinking to deliver practical solutions, joining a team focused on exceptional

Qualifikationen

• High school diploma or GED required.
• Previous call center or customer service-related experience preferred.
• Ability to work as a member of a cross-functional team.
• Proficiency with technology, including Microsoft Office.
• Strong typing skills, a minimum of 40 WPM.
• Successful completion of pre-employment criminal background check and drug screening.

Aufgaben

• Guide customers through the appliance repair process with empathy and efficiency.
• Coordinate service for our customers with our in-home repair technicians or appropriate external service providers.
• Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products.
• Document every customer interaction, including service requests, troubleshooting steps, and customer communications.
• Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems.

Kenntnisse

Communication

Empathy

Problem solving

Active listening

Typing 40 WPM

Punctuality

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Warners' Stellian is seeking a Service Support Specialist/Repair Coordinator to guide customers through the appliance repair process with empathy and efficiency. You will coordinate timely repairs with in-home technicians and external providers, offering clear information on service options for in- and out-of-warranty products.

You will document all interactions, troubleshoot collaboratively, and apply critical thinking to deliver practical solutions, joining a team focused on exceptional