Repair & Calibration Customer Success Lead (Contracts)

Anite; Pueblo (CO); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Plan

Flexible Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Paid Holidays

Job summary

Keysight Technologies Inc. seeks a customer-success leader to realize value, manage contracts, and drive outcomes across repair, calibration, and professional services.

You will partner with cross-functional teams to ensure KPI governance, risk mitigation, and growth opportunities throughout the contract lifecycle. The role requires experience in test and measurement or related industries, with strong analytics, forecasting, and executive-facing communication.

Qualifications

• Knowledge of repair and calibration services and related professional services contracts.
• Strategic account management, customer advocacy, executive communication, and contract stewardship.
• KPI governance, customer-health reporting, forecasting, and executive business reviews.
• Escalation leadership, structured problem-solving, corrective-action management, and ownership through closure.
• Cross-functional influence, accountability, commercial judgment, and continuous-improvement leadership.
• Experience with SFDC, Excel, Tableau, MicroStrategy, Incorta, Snowflake, SFDC CRMA, Spotfire, or similar platforms.
• Travel as required for critical customer reviews and escalations.
• U.S. citizenship required.

Responsibilities

• Own customer health, value realization, retention, and renewal readiness throughout the contract lifecycle
• Establish KPI governance and communicate service performance, risks, corrective actions, and improvement priorities through internal and customer-facing reviews
• Drive cross-functional accountability across Sales, Services, Business Operations, delivery teams, and other stakeholders to meet or exceed contractual outcomes
• Own escalations from containment and root-cause alignment through corrective action, executive communication, and verified closure
• Use service, asset, repair, calibration, renewal, and financial data to identify risk, improve outcomes, and uncover expansion opportunities
• Build success plans and continuous-improvement roadmaps aligned to customer priorities and Keysight commitments
• Provide the Director of Business Development and executive stakeholders with concise forecasts, customer-health insights, and decision-ready narratives

Skills

Repair & calibration services

Strategic account management

Executive communication

Contract stewardship

KPI governance

Customer-health reporting

Forecasting & reviews

Cross-functional influence

CRM & BI tools

Education

Bachelor’s degree in Engineering, Business, Analytics, or equivalent

Tools

SFDC

Excel

Tableau

MicroStrategy

Incorta

Snowflake

SFDC CRMA

Spotfire

Job description

Keysight Technologies Inc. seeks a customer-success leader to realize value, manage contracts, and drive outcomes across repair, calibration, and professional services.

You will partner with cross-functional teams to ensure KPI governance, risk mitigation, and growth opportunities throughout the contract lifecycle. The role requires experience in test and measurement or related industries, with strong analytics, forecasting, and executive-facing communication.