Repair and Tool Technician

The Home Depot; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A national home improvement retailer is seeking a Repair and Tool Technician in Cincinnati, Ohio. This role involves evaluating and repairing small engines, outdoor power equipment, and handheld electrical devices. Responsibilities also include providing customer service in Tool Rental and managing tool inventory. Candidates should possess thorough knowledge of tools and repair processes. This position offers an opportunity to work both in-store and in repair centers, focusing on quality service and maintenance.

Qualifications

• Thorough knowledge of tools and their repair.
• Ability to manage tool inventory effectively.
• Experience in customer service within a repair context.

Responsibilities

• Evaluate and repair small engines and outdoor power equipment.
• Provide service to store customers in Tool Rental.
• Ensure tools are maintained and repaired properly.

Job description

Position Purpose

Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained. Technicians work in both our stores with Tool Rental Centers and in our repair centers. In a store, technicians will be expected to provide service to store customers in Tool Rental which includes writing customer contracts and invoices for equipment rental and tool repairs, checking to make sure the tool is operating properly and demonstrating its proper use (as needed). In addition to supporting customer repair needs, they are also responsible for the day-to-day operation and maintenance of equipment in the tool rental department. In non-store locations, technicians will ensure units are repaired, tested for the quality of the repair and cleaned prior to returning to the store where the repair originated. Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary.