REP Retail Supervisor THE POLAR EXPRESS Train Ride NOLA

Rail Events Productions Inc; New Orleans (LA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Catered meals for 5-show days

Comp tickets for friends and family

Job summary

Rail Events Productions Inc is seeking a Retail Supervisor to manage on-site retail operations for THE POLAR EXPRESS Train Ride in New Orleans. You will coordinate merchandising, inventory, staff support and daily activities to ensure a seamless passenger experience.

The role requires strong leadership, customer focus, and the ability to work evenings and weekends in a fast-paced event setting aboard a moving train. Prior POS experience is a plus, and compensation is hourly.

Qualifications

• Minimum of 2 years’ retail management experience.
• Experience with point-of-sales systems is a plus.
• Strong communication skills, both oral and written.
• Ability to lead staff in a fast-paced event setting.

Responsibilities

• Maximize profitability by managing daily staff duties and inventory controls.
• Oversee opening/closing, register management, and standards compliance.
• Maintain cleanliness and staging to meet merchandising standards.
• Lead staff training and manage performance in a temporary environment.

Skills

Retail management

Leadership

Team player

Communication

Point-of-sale systems

Job description

Job Title: Retail Supervisor THE POLAR EXPRESS Train RideDivision/Department: Rail Events Productions (REP)/Front of HouseReports To: REI Business Manager & AHR Retail ManagerType of position: Non-exempt/HourlyEmployee Classification: SeasonalLocation: New OrleansCompensation: $20.00/hourlyJob Summary:The Retail Supervisor will primarily manage all retail production aspects in coordination with the AHR Retail Manager and the local Front of House & Business Manager. They will serve as the on-site direct contact and will be responsible for professional communication with third-party vendors, railroad staff, event employees, and passengers. The Retail Supervisor coordinates merchandising, inventory control, staff support and daily operations to deliver seamless passenger experience. The Retail Supervisor will carry out responsibilities with a strong sense of urgency, work well under pressure and demonstrate excellent multitasking abilities, and consistently maintain a pleasant and professional demeanor.Essential Duties and Responsibilities:Maximize profitability by managing daily staff duties, executing inventory controls including replenishment, stockroom controls, and receiving.Oversee daily fast-paced operations including all opening/closing processes and register management while ensuring 100% compliance with AHR Retail Team event standards.Maintain strict cleanliness, meet all safety protocols and show ready merchandising standards set by AHR Retail Team.Cultivate a customer focused culture ensuring staff members deliver personalized service while driving sales.Lead staff training and inspire teams to deliver exceptional customer service, manage employee performance, and morale in a temporary and at times fast paced environment.Assist FOH Manager by ensuring the Retail staff is taking their proper breaksBecome familiar with the product line and assist with load in and load out processes.Maintain consistent and transparent communication with the AHR Retail Team by providing retails updates, fulfilling requests for photos, participating in one-on-one meetings, onsite visits, and team calls to ensure alignment with all goals and standards.Other duties as assignedQualifications:Collaborative team player who is organized, reliable, detail oriented and a strong problem solver.Minimum of 2 years’ retail management experience, preferably within specialty or high-volume retail environments.Prior experience and a working knowledge of point-of-sales systems are a plusProven ability to work alongside and provide leadership for the event staffPossess strong self-motivation and thrives while working independently under remotemanagement.Ability to communicate effectively orally and in written formsBe physically capable of lifting heavy objectsWork Environment:Majority of work is performed onsite in an event space settingVaried schedule requiring evenings, weekends, and overtimeAble to stand and walk on uneven or unsteady surfaces aboard a moving trainTime spent in and around active railroad yard(s)What’s in it for you?Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving trainAmazing opportunity for folks beginning their theater careerServe others and create a world of make believe and magicGreat industry pay and a chance to build upon your theater network and make lifelong connectionsEnrich and positively impact the holiday experience for all – big and smallBe part of an inclusive team in a supportive environment with high expectations for self and your fellow teammatesCatered meals for 5-show daysComp tickets for your friends and familyPotential for end of season bonusWorking on THE POLAR EXPRESS Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.