Rep III, Inside Sales

Smurfit Westrock; Northern (KY); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training

Competitive salary

Job summary

Smurfit Westrock is seeking an Early Career Sales Representative (ECSR) to develop new business and manage assigned customer accounts within the SMB segment. The role emphasizes remote communication via teleconference, phone, and email, while following our Sales Excellence methodology to identify growth opportunities and close new business.

The ECSR will build deep customer rapport, understand their challenges, and work with various teams to secure orders, resolve issues, and expand the customer

Qualifications

• 1-3 years of B2B inside sales, field sales, or related experience preferred.
• Experience in packaging or fiber-based industries is a plus.
• Bachelor’s degree or equivalent required.

Responsibilities

• Develop new business and manage assigned accounts.
• Coordinate orders and resolve account issues with customers and internal teams.
• Engage with customers via teleconference, phone, and email.
• Collaborate with Inside Sales Management and Plant Management to grow accounts and expand the customer base.

Skills

Inside sales

Account management

CRM

Negotiation

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

The Opportunity:

The Early Career Sales Representative (ECSR) will be responsible for developing new business and managing and growing assigned customer accounts primarily within the small to medium business segment. The ECSR will work to gain success within inside sales to secure an area outside sales role within 12-14 months. The ECSR will work with corporate and plant management and staff to coordinate orders, secure orders for new business, and to resolve any account issues. Additionally, the ECSR will work with inside sales management and plant management to expand the customer base by engaging with new potential customers and previous Smurfit Westrock customers with the goal of gaining or winning back business.

The ECSR will be expected to develop a deep rapport with customers with the goal of understanding their business, and the challenges they face, and forming relationships with the people within their organization who make or influence buying decisions. Activity will be centered on remote communication including t eleconference, phone, and email communication. The ECSR will follow Smurfit Westrock’s Sales Excellence methodology to gauge interest, identify areas of business growth opportunity, and close new business.

How You Will Impact Smurfit Westrock:

• ECSRs will be dedicated to improving Smurfit Westrock customer experience while also driving value by creating both cross-selling up-selling, and new business opportunities.
• Stay up to date and well versed in the Paper and Packaging industry, Smurfit Westrock products, manufacturing challenges and retail trends by category segments
• Maintain a working knowledge of Smurfit Westrock Enterprise solutions and continue learning by studying new products and participating in educational opportunities
• Understand the business pressures effecting our customers and the relevant value of Smurfit Westrock’s solutions as well as an understanding of competitor information and trends by region to create SWOT analysis and competitive selling strategies
• Research new and current customer accounts and identify key players to engage through outbound calls and digital tools.
• Conduct complex issue resolution for customers (involving communication with both customer and appropriate Smurfit Westrock colleagues). Some examples include pricing, delivery, quality, warehousing, logistics, new product design, and margin improvement.
• Maintain and improve quality results by following established processes and methodologies.
• Collaborate with Business Unit and Plant sales teams to maintain relationships and coordinate potential overlapping business responsibiliti es.
• Strive to achieve individual and team established metrics and goals.
• Meet targets for volume and margin with sales including cross-selling and up-selling.
• Achieve department and organization goals by accepting ownership for completing new and different requests; exploring opportunities to add value.
• Generate ideas and pro-actively work with Inside Sales Manager/Direct or and regional area plants to ensure positive customer experiences.
• Drive cross-sell and up-sell opportunities by establishing rapport and understanding customers’ unique challenges.
• Cultivate consultative interactions with customers.
• Efficiently manage customer interactions across Smurfit Westrock divisions.
• Create and deliver on margin improvement plans for customers.
• Coach junior team members.

What You Need to Succeed:

• Minimum of 1- 3 years of B2B inside sales, field sales, or related experience strongly preferred
• Experience in fiber-based packaging industry is strongly preferred
• Bachelor’s degree or equivalent combination of education and experience is required
• Ability to manage full book of assigned accounts, spanning multiple business units
• Ability to develop and qualify new opportunities, present solutions, overcome objections, negotiate, and close business over the phone & videoconferenc e
• Consistent track record and top performer among ECSR team
• Flexible and resilient problem solver
• Salesforce.com or similar CRM software
• Microsoft Office applications, social media platforms
• Requires a home office or workspace, free of disruptions; company provided laptop and phone
• Excellent phone presence, verbal, and written communication skills
• Comfortable making dozens of calls per day
• Strong listening and presentation skills
• Ability to prioritize, and manage time effectively
• Strong negotiation skills and ability to close opportunities with customer
• Team player; works exceptionally well with others
• Adapts well to a matrix organization

What we offer:

• Corporate culture based on integrity, respect, a ccountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where S ustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.