Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Lensa; Albuquerque (NM); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in IT services is seeking a Customer Experience Representative to provide exceptional support to members and providers. This entry-level, full-time role requires bilingual skills in Mandarin, Cantonese, or Korean. Responsibilities include addressing inquiries, documenting details, and collaborating with departments. Competitive hourly pay and benefits are offered, along with growth opportunities.

Qualifications

• 1-3 years of customer service experience preferred.

Responsibilities

• Providing customer support and service to Molina members and providers.
• Addressing inquiries via various communication channels.
• Documenting details accurately and supporting member needs.

Skills

Customer Service

Bilingual Mandarin

Bilingual Cantonese

Bilingual Korean

Education

High School Diploma or Equivalent

Tools

Specific Systems and Software

Job description

Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

This job involves providing customer support and excellent service to Molina members and providers. Responsibilities include addressing inquiries via various communication channels, documenting details accurately, and supporting member and provider needs related to eligibility, benefits, and claims. The role requires working scheduled shifts, meeting performance goals, and collaborating with internal and external departments. Qualifications include a high school diploma or equivalent, with 1-3 years of customer service experience preferred. Additional skills in specific systems and software are advantageous. The position offers a competitive hourly pay rate and benefits, with opportunities for growth. It is an entry-level, full-time role in the IT services and consulting industry.