REO Eviction Specialist

NewRez LLC; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) employer match

Paid maternity and parental leave

Job summary

Newrez LLC in Houston, Texas seeks an REO Eviction Specialist I to manage a portfolio of foreclosed residential properties nationwide, assigning cases to approved eviction attorneys and overseeing progress. The role emphasizes timely actions and strong client communication.

Ideal candidates have at least 1 year in real estate, legal, or mortgage loan servicing, a high school diploma, and solid MS Office skills. Willingness to work overtime and coordinate across states is expected.

Qualifications

• High school diploma or equivalent.
• 1 year real estate, legal, or mortgage loan servicing experience.
• Knowledge of multi state eviction rules a plus.
• Notary considered a plus.
• Excellent customer service and ability to multitask.
• Office software proficiency.

Responsibilities

• Assign a portfolio of foreclosed properties to approved eviction attorneys.
• Monitor eviction timelines and attorney performance.
• Build and maintain client relationships; keep them informed of progress.
• Monitor properties from acquisition to possession.
• Review property photos to assess eviction needs.

Skills

Customer service

Multitasking

Attention to detail

Prioritization

Communication

Eviction knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The REO Eviction Specialist I is responsible for assigning a portfolio of foreclosed residential properties nationwide to approved attorney firms. They assist in the activities that result in vacancy such as evictions. The REO Eviction Specialist I will handle a total portfolio of 200 to 300 occupied assets.

Principal Duties

• The ability to handle work in a fast-paced environment and be able to meet or exceed deadlines.
• Ensuring our clients’ properties are handled with timeliness and accuracy.
• Build excellent relationships with clients and keep them informed of property progress.
• Monitor properties from acquisition to possession.
• Assign occupied properties to the approved Eviction Attorney.
• Monitor attorney firm performance.
• Work with listing agents to determine appropriate Cash for Keys amounts.
• Monitor portfolio for strict adherence to state eviction timelines.
• Review property photos to determine if personal property requires an eviction.
• Performs related duties as assigned by management.

Education and Experience Requirements

• High school diploma or equivalent, required.
• 1-year real estate, legal, or mortgage loan servicing experience, required.

Knowledge, Skill, and Ability Requirements

• Knowledge of multi state eviction rules and procedures a plus.
• Notary considered a plus.
• Excellent customer service skills.
• Ability to multitask.
• Prioritize tasks with a sense of urgency.
• Working Knowledge of Microsoft Office suite.
• Extended hours and overtime when needed.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy / CA Notice at Collection

The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.