Supervisor - Foreclosure (On-site)

Coast One Mortgage; Tempe (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Parental leave

Tuition reimbursement

Volunteer time off

Employee emergency fund

Job summary

Newrez is seeking a Supervisor Foreclosure to oversee a team of foreclosure specialists and administrators, ensuring efficient processes, timelines, and metrics. You will train staff, manage reporting, and handle escalated issues in collaboration with attorney firms and other departments.

Must have a bachelor’s degree or equivalent work experience with 6+ years in foreclosure or mortgage services and 1–2 years of management experience.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 6+ years foreclosure or mortgage service-related experience required.
• 1–2 years of management experience preferred.

Responsibilities

• Supervise a staff of 8+ Foreclosure Specialists and Document Verification Specialists to timely and accurately manage a pipeline of loans through the foreclosure process.
• Develop and maintain up to date policies and procedures.
• Identify areas for process improvement and help implement new processes as necessary.
• Track and manage ongoing deadlines and SLAs relative to foreclosure timelines and key department metrics.
• Train of new hires on all systems of record, investor guidelines and industry standards.
• Train of team on new processes as implemented.
• Use reporting to manage the team and make changes to reporting as necessary.
• All aspects of personnel management including coaching and annual reviews.
• Act as the Foreclosure point of contact for other departments and for attorney firms on escalated issues.
• Track and analyze departmental data and report on activities.

Skills

Analytical skills

Organizational skills

Communication skills

Team leadership

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Outlook

Microsoft Excel

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Supervisor Foreclosure will oversee a team of foreclosure specialists and administrators and ensure that the team is performing efficiently with respect to processes, procedures, timelines, and other metrics, and also be responsible for all aspects of training and personnel management for the team.

Principal Duties

• Supervise a staff of 8+ Foreclosure Specialists and Document Verification Specialists to timely and accurately manage a pipeline of loans through the foreclosure process.
• Develop and maintain up to date policies and procedures.
• Identify areas for process improvement and help implement new processes, as necessary.
• Maintain a working knowledge of the Foreclosure process including investor, insurer, client, state, and jurisdictional requirements.
• Track and manage ongoing deadlines and SLAs relative to foreclosure timelines and key department metrics.
• Train of new hires on all systems of record, investor guidelines and industry standards.
• Train of team on new processes as implemented.
• Use reporting to manage the team and makes changes to reporting, as necessary.
• All aspects of personnel management including coaching and annual reviews.
• Act as the Foreclosure point of contact for other departments within the Company as well as attorney firms on escalated issues.
• Track and analyze departmental data and report on the activities of the team.
• Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
• Must be able to make business decisions based on likelihood of recovery versus liability risks.
• Performs related duties as assigned by management.

Education and Experience Requirements

Bachelor’s degree, paralegal certificate or equivalent work experience required. 6+ years of foreclosure or mortgage service-related experience required. 1-2 years of management experience preferred.

Knowledge, Skill, and Ability Requirements

Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skills. Must be effective in multi-tasking and be goal oriented. Must be able to work on a team or independently with minimal supervision. Must be proficient in Microsoft Office- Outlook, Excel.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We’re proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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About Newrez

The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.