Rentals Rockstar: Customer-Driven Gear Specialist

Guitar Center; La Mesa (CA); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with company match

Mental health support

Paid sick/holiday/vacation

Employee discount

Tuition reimbursement

Job summary

Guitar Center in California is seeking a Rental Associate to greet customers, assess their needs, match them to gear, and guide them through the sale with confidence. You will help maintain the rentals area and build lasting relationships with customers.

The role emphasizes customer service, product knowledge, and teamwork, with the ability to lift up to 40 lbs and work nights, weekends, and holidays as needed. It’s a dynamic environment for music enthusiasts seeking hands-on sales experience.

Qualifications

• Previous experience in retail operations and/or sales or previous experience within a rental business.
• Strong orientation towards providing excellent customer service.
• Must be able to pull and lift gear up to 40 lbs.

Responsibilities

• Directly responsible for maintaining the cleanliness and organization of the rentals department.
• Clienteling/build relationships with customers to fulfill future service needs and create repeat customers.
• Contacting local vendors and companies via phone and email to drive business needs.
• Reach sales targets on services.
• Demonstrate product and service knowledge to customers.
• Working cross functionally with sales associates to support customers and guide them through the sales process as needed.
• Additional duties as assigned

Skills

Customer focus

Initiative

Interpersonal communication

Selling

Job description

Guitar Center in California is seeking a Rental Associate to greet customers, assess their needs, match them to gear, and guide them through the sale with confidence. You will help maintain the rentals area and build lasting relationships with customers.

The role emphasizes customer service, product knowledge, and teamwork, with the ability to lift up to 40 lbs and work nights, weekends, and holidays as needed. It’s a dynamic environment for music enthusiasts seeking hands-on sales experience.