GC Retail Rental Associate Store 110

The Guitar Center Company; West Hollywood (CA); On-site; USD 24,617 - 30,775; Full time

Benefits offered by this job

Gig leave

Medical benefits

401K with company match

Employee discount program

Tuition reimbursement

Job summary

The Guitar Center Company in West Hollywood is looking for a Rental Associate to connect with customers, manage inventory, and drive sales. Ideal candidates will have a strong retail or sales background and a passion for music.

Responsibilities include maintaining the rentals department, building customer relationships, and achieving sales targets. The position offers unique perks for musicians, including gig leave and robust benefits.

Qualifications

• Previous experience in retail operations and/or sales.
• Strong orientation towards providing excellent customer service.
• Must be able to pull and lift gear that weighs up to 40 lbs.

Responsibilities

• Maintain cleanliness and organization of the rentals department.
• Build relationships with customers to fulfill future service needs.
• Contact local vendors and companies to drive business needs.
• Reach sales targets on services.

Skills

Customer service principles

Interpersonal communication

Sales techniques

Strong organization skills

Job description

Pay Rate: $17.87/hr - $22.34/hr depending on background and experience.

Why Guitar Center? Here’s just some of the perks:

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Position Overview

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Rental Associate, you will serve as the face of Guitar Center in the store, greeting customers, qualifying their needs, matching their needs to the right product, and pitching and overcoming objections to close the sale.

Key Characteristics of a Successful Rental Associate

• Customer Focus: Understanding customer service principles, and providing an excellent customer experience. Able to connect with customers in a meaningful way. Approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Initiative: Identifying opportunities & issues and following through on work activities to capitalize or resolve them. Learn quickly and take positive action without being requested to do so. Develop knowledge and skills including product, store operations, sales, and leadership.
• Interpersonal Communication: Communicating through various means (written and verbal) with diverse individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Demonstrating respect to others, surroundings, and self.
• Selling: Working through the GC certification program to gain a base understanding of products and sales techniques.

Responsibilities

• Directly responsible for maintaining the cleanliness and organization of the rentals department.
• Clienteling/build relationships with customers to fulfill future service needs and create repeat customers.
• Contact local vendors and companies via phone and email to drive business needs.
• Reach sales targets on services.
• Demonstrate product and service knowledge to customers.
• Work cross‑functionally with sales associates to support customers and guide them through the sales process as needed.
• Additional duties as assigned.

Requirements

• Previous experience in retail operations and/or sales or previous experience within a rental business.
• Strong orientation towards providing excellent customer service.
• Strong organization skills and high attention to detail.
• Must be able to pull and lift gear that weighs up to 40 lbs.
• Willing to work nights, weekends, and holidays as needed.

Preferences

• Intermediate knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.).
• Previous experience with Livesound & Backline.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‑818-735-8800 ext. 2862 or by sending an email to [e-mail].