Rental Technician - Palisades & Alpine

Schweitzer; California (MO); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Free skiing + riding privileges (17+).

Healthcare options

401(k) with company match

Free and discounted lift tickets

Discounts at Food & Beverage locations

Discount at retail stores

Employee Assistance Program

Job summary

Palisades Tahoe Resort, LLC is hiring for a guest-focused rental associate at Palisades Tahoe. You will help guests select and fit rental gear, explain safety features, and ensure a fast, friendly experience in a busy alpine setting.

Responsibilities include fitting boots, advising on sizing, maintaining equipment, and processing rental contracts while keeping the shop organized and safe for guests and staff.

Qualifications

• High School Diploma or GED required.
• Experience in customer service preferred.
• Familiarity with POS systems is a plus.

Responsibilities

• Provide excellent customer service to guests and employees.
• Assist guests with equipment selection and fit.
• Explain safety features and operation of rental gear.
• Maintain equipment and store cleanliness.
• Complete rental contracts accurately and efficiently.

Skills

Customer service

Safety awareness

Communication

Team player

Attention to detail

Grooming standards

Education

High School Diploma or GED

Tools

POS system

Hand tools

Job description

Seasonal Palisades Tahoe We share the spirit of these legendary mountains with the world. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Job Summary: Responsible for outfitting all guests with rental equipment suitable for their needs and explaining safety features. Applicants must be at least 18 years of age. Please note these positions are located at Palisades Tahoe and are not remote.

Hourly: The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits. Base hourly pay range: $20.00 - $25.92 per hour.

A Great Job and Benefits to Match: Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more! Healthcare options for both Seasonal & Year-Round employees Generous discounts on outdoor gear, apparel, etc. 401(k) plan with generous company match Free and discounted lift tickets 25%-50% discount at Food & Beverage locations at Palisades & Alpine 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more! Employee Assistance Program (EAP)

Essential Responsibilities:

• Provide exceptional customer service to all customers and employees.
• Greet and assist guests promptly upon entering the store.
• Demonstrate product knowledge for retail items and rental fleet.
• Assess guest needs through effective questioning and recommend appropriate equipment.
• Size guests for boots and ensure proper fit.
• Advise on ski, pole, or snowboard sizing based on guest's ability and physical attributes.
• Maintain binding certification and adjust bindings according to manufacturers’ guidelines.
• Ensure accurate completion of rental contracts.
• Educate guests on the operation and safety features of rental equipment.
• Operate the RTP POS system proficiently.
• Inspect returned equipment for damage and proper condition.
• Ensure guest satisfaction and express gratitude upon departure.
• Maintain shop cleanliness and organize equipment storage.

Competencies and Requirements:

• Effective communication skills (verbal and written).
• Strong customer service and safety awareness.
• Ability to follow instructions accurately.
• Neat and compliant with grooming standards.
• Punctual and reliable team player.
• Comfortable in a fast-paced environment with attention to detail and courtesy.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear.
• Must be capable of walking or standing 90% or more of a normal 8 hour work shift.
• Must be capable of occasionally carrying, lifting, pushing or pulling up to 50lbs.
• Must capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will occasionally be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job:

• POS system, skis, boots, bindings, ski tuning equipment, hand tools

Education and Experience:

• Required: High School Diploma or GED.
• Preferred: 1-3 months of customer service experience, or equivalent combination of education and experience.
• Basic knowledge of hand tools.
• Familiarity with ski/snowboard equipment and POS systems a plus.
• A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce. Work alongside California’s best terrain in our vibrant and enthusiastic community. Receive retail and restaurant discounts, season passes for eligible dependents and free tram access.

Full-time, part-time, and on-call staff ski free at 14 iconic resorts, including Palisades Tahoe.

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