Rental Supervisor - Winter 26.27

Alterra; Snowshoe (WV); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

On-mountain housing

Medical benefits

401k plan

Discounted Ikon Passes

Discounted food & retail

Pro deals from major brands

Job summary

Alterra Snowshoe is hiring a Ski Rentals Supervisor for the winter season. The role ensures smooth operations in our rental shops, supporting staff and guests with efficient service.

Position is seasonal, with on-mountain housing options and benefits including medical coverage, employee discounts, and a 401(k). Start dates are late November to early December, with schedules including mornings, evenings, weekends and holidays.

Qualifications

• High School Diploma or GED is required.
• At least 1 season working in Ski Rentals is preferred.

Responsibilities

• Enforce Operational Procedures: Perform opening and closing procedures, handle emergencies per policies.
• Maintain Communication: Provide instructions, answer phones, share information.
• Enhance Employee Experience: Promote harmony, resolve conflicts, provide feedback, and share duties.
• Ensure Guest Service: Enforce schedules, manage breaks, streamline workflows.
• Ensure Guest Satisfaction: Offer information, address complaints, monitor staff training.
• Support Management: Execute delegated tasks, suggest projects, assist with disciplinary actions.
• Uphold Standards: Evaluate employee performance, ensure compliance with procedures, improve efficiency.
• Manage Inventory: Track equipment issues and returns, review overdue contracts, update records.
• Maintain Housekeeping: Oversee housekeeping duties, enforce signage and crowd control.
• Promote Safety: Adhere to safety guidelines, ensure clean work areas, and use equipment safely.
• Ensure Liability Compliance: Pass required certifications, monitor ski technicians’ work.
• Contribute to Team Effort: Support overall team objectives and assist with tasks as needed.

Skills

Problem solving

Communication

Teamwork

Education

High School Diploma or GED

Job description

Seasonal

Work, Play, Get Paid, and Enjoy the Perks!

• Housing: Affordable on-mountain employee housing available for rent.

• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209

• Pay: $15.75 per hour

• Start Date: The end of November and beginning of December with positions available throughout the season.

• Seasonal: Seasonal work involves temporary employment tied to specific times of the year.

• Schedule: May require working early mornings, evenings, weekends, and holidays

Employee Perks:

• Medical Benefits – Minimal Essentials Coverage available

• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!

• 401k plan available to any employee over the age of 18

• Discounted Friends and Family Lift Ticket Vouchers

• 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)

• 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)

• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

Why Work with Us?

• Got a knack for solving problems and a love for winter sports gear? Snowshoe is hiring a Ski Rentals Supervisor to ensure a seamless experience for both staff and guests at our rental shops.

Job Responsibilities:

• Enforce Operational Procedures: Perform opening and closing procedures, handle emergencies per policies.

• Maintain Communication: Provide instructions, answer phones, share information.

• Enhance Employee Experience: Promote harmony, resolve conflicts, provide feedback, and share duties.

• Ensure Guest Service: Enforce schedules, manage breaks, streamline workflows.

• Ensure Guest Satisfaction: Offer information, address complaints, monitor staff training.

• Support Management: Execute delegated tasks, suggest projects, assist with disciplinary actions.

• Uphold Standards: Evaluate employee performance, ensure compliance with procedures, improve efficiency.

• Manage Inventory: Track equipment issues and returns, review overdue contracts, update records.

• Maintain Housekeeping: Oversee housekeeping duties, enforce signage and crowd control.

• Promote Safety: Adhere to safety guidelines, ensure clean work areas, and use equipment safely.

• Ensure Liability Compliance: Pass required certifications, monitor ski technicians’ work.

• Contribute to Team Effort: Support overall team objectives and assist with tasks as needed.

Education:

• High School Diploma or GED

Preferred Experience:

• At least 1 season working in Ski Rentals

All Information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.