Rental Services Associate – Customer Care & Transactions

Momentum BMW; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sonic Automotive is hiring for a rental associate to assist customers through the rental process, prepare vehicles, and support transaction activities. The role emphasizes adherence to rental policies and close collaboration with staff to resolve escalated customer needs.

Candidates should have prior rental facility experience, strong organizational skills, and excellent communication abilities. Applicants must be authorized to work in the USA and able to pass required pre-employment checks,

Qualifications

• Experience at a rental car facility.
• Strong organization and attention to detail.
• Excellent communication skills with customers and staff.
• Eligible to work in the USA.
• Ability to pass pre-employment checks including background, MVR, drug test and license.

Responsibilities

• Assist customers during rental car process, preparing vehicles, and during transaction process.
• Aid staff in handling escalated customer needs.
• Maintain and adhere to rental policies and procedures

Skills

Rental car facility experience

Organization and detail orientation

Excellent communication skills

Authorized to work in USA

Background checks / MVR / drug test

Valid driver license

Job description

Sonic Automotive is hiring for a rental associate to assist customers through the rental process, prepare vehicles, and support transaction activities. The role emphasizes adherence to rental policies and close collaboration with staff to resolve escalated customer needs.

Candidates should have prior rental facility experience, strong organizational skills, and excellent communication abilities. Applicants must be authorized to work in the USA and able to pass required pre-employment checks,