Rental Sales & Service Specialist - Hardware & Tools

Nation's Best Holdings; Hazlehurst (MS); On-site; USD 28,000 - 42,000; Full time

Job summary

Huntington Lumber & Supply in Hazlehurst, MS is seeking a Rental Sales & Service Specialist to greet customers, guide them on hardware products, manage rental orders, and coordinate pickup/return logistics.

You’ll upsell related products, answer inquiries, maintain product knowledge, and ensure accurate customer information while delivering friendly, efficient service in a fast-paced store environment.

Qualifications

• Proficiency in using computers and operating POS systems.
• Experience in hardware, lumber sales, or retail preferred.
• Strong knowledge of hardware products and troubleshooting desirable.

Responsibilities

• Greet and assist customers, providing expert guidance on hardware products, power tools, and machinery.
• Process rental orders, including agreements, payments, and deposits, and verify customer info.
• Coordinate equipment pick-up and return logistics to ensure smooth transactions.
• Promote related products, upsell special offers, and highlight the Do It Best rewards program to foster customer loyalty.
• Answer phone calls professionally and address customer inquiries.
• Follows company standards and procedures to ensure efficient operations and meet customer expectations.
• Maintain knowledge of rental inventory and provide product demonstrations.
• Assist customers with troubleshooting and resolving issues related to rented equipment.
• Continuously seeks product and project knowledge to better assist customers and identify selling opportunities.
• Resolves customer issues with management support.
• Keep the work area clean, organized, and safe for both customers and staff.
• Perform other tasks as assigned by management.

Skills

Customer service

POS systems

Hardware knowledge

Sales ability

Time management

Tools

POS systems

Job description

Huntington Lumber & Supply in Hazlehurst, MS is seeking a Rental Sales & Service Specialist to greet customers, guide them on hardware products, manage rental orders, and coordinate pickup/return logistics.

You’ll upsell related products, answer inquiries, maintain product knowledge, and ensure accurate customer information while delivering friendly, efficient service in a fast-paced store environment.