Rental Operations Manager

QXO, Inc; Victor (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Dental insurance

Vision insurance

PTO, holidays, and parental leave

Job summary

QXO, Inc in Victor, Idaho, is seeking an experienced Rental Operations Manager to own the daily rental department, including reservations, contracts, deliveries, returns, and billing. You will develop scalable processes that improve efficiency, customer service, and profitability while managing rental software and reporting.

Analyze asset performance, coordinate with yard, sales, and accounting teams, and drive revenue growth with exceptional service and equipment solutions.

Qualifications

• 3+ years of experience in equipment rental, fleet management, construction equipment, operations management, asset management, or related industry.
• High school diploma or equivalent.
• Experience with rental software, ERP systems, operational reporting tools, or fleet management systems.

Responsibilities

• Own and manage daily operations of the rental department, including reservations, contracts, deliveries, returns, billing, and equipment availability.
• Develop scalable processes that improve efficiency, customer service, and profitability.
• Manage and optimize rental software and business systems to ensure accurate customer, equipment, utilization, and financial data.
• Establish reporting, KPIs, and operational metrics to measure utilization, revenue, margins, fleet performance, and growth opportunities.
• Analyze equipment performance to identify assets driving revenue, underutilization, replacement needs, or retirement.
• Oversee fleet readiness, inspections, maintenance coordination, repairs, and lifecycle planning.
• Coordinate with yard, sales, accounting, and leadership to ensure proper staging, maintenance, delivery, and returns.
• Build strong relationships with contractors and customers by providing exceptional service and equipment solutions.
• Identify opportunities to grow rental revenue, expand relationships, improve fleet utilization, and profitability.
• Partner with leadership to evaluate software, reporting tools, and processes and recommend improvements.

Skills

Analytical skills

Organizational skills

Customer service

Collaboration

Self-motivated

Education

High school diploma

Tools

Point of Rental

ERP systems

Rental software

Job description

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

• Own and manage the daily operations of the rental department, including reservations, contracts, deliveries, returns, billing, and equipment availability.
• Develop organized, scalable processes that improve efficiency, customer service, and profitability.
• Manage and optimize rental software and business systems to ensure accurate customer, equipment, utilization, and financial data.
• Establish reporting, KPIs, and operational metrics to measure equipment utilization, revenue, margins, fleet performance, and business growth opportunities.
• Analyze equipment performance and identify which assets are driving revenue, underutilized, require replacement, or should be retired.
• Oversee fleet readiness, inspections, maintenance coordination, repairs, and lifecycle planning.
• Coordinate with yard, sales, accounting, and leadership teams to ensure equipment is properly staged, maintained, delivered, and returned.
• Build strong relationships with contractors and customers by providing exceptional service and equipment solutions.
• Identify opportunities to grow rental revenue, expand customer relationships, improve fleet utilization, and increase profitability.
• Partner with leadership to evaluate current software, reporting tools, and business processes and recommend improvements where needed.
• Support branch operations and assist other departments during slower rental periods, contributing to a collaborative, team-first culture.
• Help establish the rental department as a highly organized, scalable, and profitable business within the location.

What you'll bring:

• High school diploma or equivalent required.
• 3+ years of experience in equipment rental, fleet management, construction equipment, operations management, asset management, or a related industry.
• Experience with rental software, ERP systems, operational reporting tools, or fleet management systems.
• Strong analytical skills with the ability to interpret data, track performance, and identify opportunities for improvement.
• Experience developing processes, improving workflows, and creating operational structure.
• Strong organizational skills with the ability to manage multiple priorities and changing business demands.
• Mechanical aptitude and an understanding of equipment maintenance, utilization, and lifecycle management.
• Excellent customer service and relationship-building skills.
• Self-motivated with the ability to work independently and take ownership of results.
• Ability to collaborate effectively with operations, sales, yard, accounting, and leadership teams.

Preferred Qualifications

• Equipment rental industry experience.
• Experience with Point of Rental or similar rental management software.
• Experience managing rental fleets ranging from small tools to heavy construction equipment.
• Experience with asset utilization analysis, fleet optimization, and equipment lifecycle planning.
• Knowledge of construction, contractor services, building materials, or equipment operations.

What you'll earn

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave

QXO is an Equal Opportunity Employer.

We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.