Rental Operations Manager

Croell, Inc.

New Hampton (IA)

On-site

USD 68,000 - 83,000

Full time

9 days ago

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Benefits offered by this job

Medical, Dental, Vision

Employee Assistance Program

Company-Paid Short-Term Disability & I

Life Insurance (Company-Paid)

Voluntary Life Insurance & Long-Term

Paid Time Off, Holidays

401(k) with Company Match

Sign-On Bonus $2,000

Safety Incentive & Clothing Allowance

Job summary

Croell, Inc. is seeking a proactive Rental Operations Manager in New Hampton, IA to oversee daily rental store functions, reservations, and customer service.

The role focuses on maximizing utilization, maintaining equipment safety, and driving rental revenue while coordinating with the Fleet Manager. The candidate should have strong knowledge of construction equipment, 2+ years in rental or fleet roles, and a commitment to safety and accuracy.

Qualifications

Consent to pre-employment screen, MVR, and drug test.
Minimum 2+ years in equipment rental, construction, fleet management, or similar.
Strong knowledge of construction equipment and heavy tools.
Experience managing customer accounts and delivering excellent service.
Ability to read contracts and manuals.
Proven ability to manage multiple priorities in a fast-paced environment.
Experience with rental management software, inventory systems, and MS Office.
Valid driver's license; Class A CDL.
Ability to operate forklifts, loaders, skid steers safely.

Responsibilities

Manage daily rental store operations including reservations, rentals, returns, inspections, and customer service.
Ensure rental agreements and documentation are completed accurately.
Coordinate equipment availability to maximize utilization and rental revenue.
Monitor rental rates and stay competitive in the market.
Resolve customer concerns and disputes professionally.
Perform check-in/check-out inspections and document equipment condition.
Build relationships with contractors, municipalities, homeowners, and commercial customers.
Identify upsell opportunities to increase rental revenue.
Develop new customer relationships and grow the rental base.
Provide equipment recommendations and safety information.
Ensure exceptional service throughout the rental process.
Manage inventory levels and ensure a clean, organized facility.
Conduct routine audits and annual counts.
Monitor expenses and assist in budgeting.
Ensure compliance with company policies.

Skills

Customer service

Multi-tasking

Problem-solving

Communication

Education

High school diploma or GED

Associate degree (preferred)

Tools

Rental management software

Inventory systems

MS Office

Job description

Rental Operations Manager

Join the dynamic team at Croell, Inc. and embark on a rewarding career path. We're always looking for talented individuals who are passionate about concrete and the construction industry and committed to excellence. Explore this current opening below and discover opportunities to grow professionally in a supportive environment that values innovation and teamwork.

New Hampton, IA

Croell, Inc.

At Croell, Inc., we believe that our people are our greatest asset. We're always looking for talented individuals who are passionate about concrete and the construction industry and are eager to make a difference. Whether you're a seasoned professional or just starting your career, we offer exciting opportunities to grow and thrive in a supportive and dynamic environment. Explore our current openings and discover why Croell, Inc. is a great place to work.

https://www.croell.com/

keywords: position summary,position details,benefits,for more information...,customer service,inventory & store management,document,performance,coordinate,qualifications,proficiency,skills,physical requirements

$75,000 Annually (based on experience and qualific

Full-time

Overview

The Rental Store Manager is responsible for overseeing the daily operations of Croell's equipment rental store, including equipment reservations, rentals, returns, customer service, inventory management, and equipment utilization. This applicant must be self-motivated, have the ability to perform light repairs on equipment and make deliveries. This position works closely with the Fleet Manager to ensure rental equipment is safe, well-maintained, and available for customers. The Rental Store Manager is responsible for developing customer relationships, maximizing equipment utilization and rental revenue, maintaining accurate records, and ensuring safe and efficient operations.

Benefits/Incentives

Medical, Dental, Vision, Employee Assistance Program
Company-Paid Short-Term Disability and Life Insurance
Voluntary Life Insurance and Long-Term Disability
Paid Time Off, Holiday, and Bereavement Pay
401(k) with Company Match
$2000 Sign-On Bonus
Annual Safety Incentive and Clothing Allowance

Responsibilities

Manage all daily rental store operations, including equipment reservations, rentals, returns, inspections, and customer service.
Ensure rental agreements, contracts, and documentation are completed accurately and maintained properly.
Coordinate equipment availability to maximize utilization and rental revenue.
Monitor equipment rental rates and make recommendations to remain competitive within the market.
Resolve customer concerns and rental disputes in a professional and timely manner.
Perform equipment check-in and check-out inspections and document equipment condition.

Customer Service & Sales

Build and maintain strong relationships with contractors, municipalities, homeowners, and commercial customers.
Identify opportunities to increase rental revenue through upselling and cross-selling products and services.
Develop new customer relationships and grow the rental customer base.
Provide customers with equipment recommendations, operating instructions, and safety information.
Ensure customers receive exceptional service throughout the rental process.

Inventory & Store Management

Manage inventory levels of rental equipment, parts, supplies, attachments, and merchandise.
Conduct routine inventory audits and annual physical inventory counts.
Maintain a clean, organized, and professional rental facility and yard.
Monitor expenses and assist in managing the store budget.
Ensure compliance with company policies and procedures.

Requirements

Consent to authorization of a pre-employment work screen, Motor Vehicle Record request, and drug test.
High school diploma or GED required; Associate degree in business, equipment management, or related field preferred.
Minimum 2+ years of equipment rental, construction, fleet management, equipment sales, or similar experience.
Strong knowledge of construction equipment, power tools, and heavy equipment operations.
Experience managing customer accounts and providing exceptional customer service.
Ability to read and understand equipment manuals, contracts, and technical documents.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong organizational and problem-solving skills.
Experience with rental management software, inventory systems, and Microsoft Office products.
Strong computer skills.
Valid driver's license required; Class A CDL.
Ability to operate forklifts, loaders, skid steers, and other equipment safely.