Rental Operations Manager

Croell-Inc.; New Hampton (IA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision, EAP

Company-Paid Short-Term Disability and

Life Insurance

Voluntary Life Insurance and Long-Term

Disability

Paid Time Off, Holiday, and Bereavment

401(k) with Company Match

$2000 Sign-On Bonus

Annual Safety Incentive and Clothing

Job summary

Croell, Inc. is seeking a Rental Store Manager to oversee daily operations of the equipment rental store, from reservations to returns and service. The role emphasizes safety, scheduling, and maintaining accurate records while driving revenue and customer satisfaction.

The ideal candidate has 2+ years in equipment rental or related fields, with knowledge of construction equipment and rental software. Reporting to Fleet Manager, the position includes competitive compensation and comprehensive

Qualifications

• High school diploma or GED required; associate degree preferred.
• 2+ years in equipment rental, construction, fleet management, equipment sales, or related field.
• Strong knowledge of construction equipment and heavy equipment operations.
• Experience with rental management software and inventory systems.

Responsibilities

• Oversee daily rental store operations including reservations, rentals, returns, and customer service.
• Ensure rental agreements and documentation are accurate and maintained.
• Coordinate equipment availability to maximize utilization and revenue.
• Monitor rental rates and stay competitive within the market.
• Resolve customer concerns and disputes professionally and promptly.
• Perform equipment check-in/out inspections and document condition.
• Build and maintain relationships with contractors, municipalities, homeowners, and businesses.

Skills

Equipment rental

Construction

Fleet management

Equipment sales

Customer service

Education

High school diploma or GED

Associate's degree in business or equipment management (preferred)

Tools

Rental management software

Inventory systems

Microsoft Office

Job description

Founded in 1968 in a small town in Northeast Iowa, Croell, Inc. has quickly expanded into an industry leader across central North America. As a top concrete and aggregate multi-state supplier with more than 150 locations in the USA, we’re dedicated to providing top-notch products and customer service. But our business doesn’t stop there! We’re also a leading concrete and asphalt paving contractor, dedicated to completing jobs efficiently and effectively. While we plan to continue to grow and expand, we maintain the family-owned core, small-town values, and strong work ethic that built the foundation of our success. Croell, Inc. offers excellent employment packages and training programs. Visit our website to learn more about our company and the career opportunities currently available at www.croell.com .

Job Type: Full-time

Experience: 2+ years in equipment rental, construction, equipment sales, or related field

Reports to: Fleet Manager

Wage: $75,000 Annually (based on experience and qualifications)

• Medical, Dental, Vision, Employee Assistance Program
• Company-Paid Short-Term Disability and Life Insurance
• Voluntary Life Insurance and Long-Term Disability
• Paid Time Off, Holiday, and Bereavement Pay
• 401(k) with Company Match
• $2000 Sign-On Bonus
• Annual Safety Incentive and Clothing Allowance

Job Summary:

The Rental Store Manager is responsible for overseeing the daily operations of Croell's equipment rental store, including equipment reservations, rentals, returns, customer service, inventory management, and equipment utilization. This applicant must be self-motivated, have the ability to perform light repairs on equipment and make deliveries. This position works closely with the Fleet Manager to ensure rental equipment is safe, well-maintained, and available for customers. The Rental Store Manager is responsible for developing customer relationships, maximizing equipment utilization and rental revenue, maintaining accurate records, and ensuring safe and efficient operations.

For more information regarding this position, contact Randy at 641-229-8166.

Primary Responsibilities:

• Manage all daily rental store operations, including equipment reservations, rentals, returns, inspections, and customer service.
• Ensure rental agreements, contracts, and documentation are completed accurately and maintained properly.
• Coordinate equipment availability to maximize utilization and rental revenue.
• Monitor equipment rental rates and make recommendations to remain competitive within the market.
• Resolve customer concerns and rental disputes in a professional and timely manner.
• Perform equipment check-in and check-out inspections and document equipment condition.

Customer Service & Sales

• Build and maintain strong relationships with contractors, municipalities, homeowners, and commercial customers.
• Identify opportunities to increase rental revenue through upselling and cross-selling products and services.
• Develop new customer relationships and grow the rental customer base.
• Provide customers with equipment recommendations, operating instructions, and safety information.
• Ensure customers receive exceptional service throughout the rental process.

Inventory & Store Management

• Manage inventory levels of rental equipment, parts, supplies, attachments, and merchandise.
• Conduct routine inventory audits and annual physical inventory counts.
• Maintain a clean, organized, and professional rental facility and yard.
• Monitor expenses and assist in managing the store budget.
• Ensure compliance with company policies and procedures.

Position Requirements

• Consent to authorization of a pre-employment work screen, Motor Vehicle Record request, and drug test.
• High school diploma or GED required; associate's degree in business, equipment management, or related field preferred.
• Minimum 2+ years of equipment rental, construction, fleet management, equipment sales, or similar experience.
• Strong knowledge of construction equipment, power tools, and heavy equipment operations.
• Experience managing customer accounts and providing exceptional customer service.
• Ability to read and understand equipment manuals, contracts, and technical documents.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Experience with rental management software, inventory systems, and Microsoft Office products.
• Valid driver's license required; Class A CDL
• Ability to operate forklifts, loaders, skid steers, and other equipment safely.

Physical Requirements

• Ability to reach below/at/aboveshoulders
• Pushing/Pulling/Twisting/Bending
• Operate hand and foot controls
• Simple/Firm grasping/Pinching
• Ability to lift/lower/carry over 50 pounds
• Squatting/Stooping/Crouching/Kneeling/Crawling

Croell, Inc. is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate based on race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected under federal, state or local law in the programs or activities which it operates.

Croell, Inc. is an E-Verify participating employer.

Equal Opportunity Employer, including disabled and veterans.