Rental Operations Lead & Team Performance

Fox Rent A Car Inc.; Salt Lake City (UT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k

Employee Discounts

Referral bonus

Life Insurance

AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car Inc. is seeking an Operations Manager to lead daily rental operations, ensuring a seamless customer experience from arrival to departure. You will oversee a diverse fleet, forecast staffing needs, and drive profitable, high-quality service across the operation.

Ideal candidates bring strong analytical and leadership skills, advanced Excel proficiency, and experience with real-time monitoring tools to balance customer satisfaction with revenue growth in a fast-paced environment.

Qualifications

• High school diploma or GED required; college degree preferred.
• Strong analytical, problem-solving, and organizational skills.
• Advanced proficiency in Microsoft Excel for data analysis and reporting.
• Strong communication and leadership skills.
• Experience with real-time monitoring tools and operational systems.
• Proven ability to lead and coach a performance-driven sales team.

Responsibilities

• Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service.
• Lead, coach, and develop a sales-driven team to meet revenue and performance goals.
• Monitor KPIs and adjust operational strategies to drive results; generate and present performance reports.
• Forecast staffing and fleet needs using historical data and market trends.
• Identify and resolve slowdowns across departments.
• Use operational data to improve workflows and staffing strategies; implement process improvements across teams.

Skills

Analytical skills

Problem solving

Organizational skills

Leadership

Excel proficiency

Real-time monitoring tools

Operational systems

Sales leadership

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Excel

Job description

Fox Rent A Car Inc. is seeking an Operations Manager to lead daily rental operations, ensuring a seamless customer experience from arrival to departure. You will oversee a diverse fleet, forecast staffing needs, and drive profitable, high-quality service across the operation.

Ideal candidates bring strong analytical and leadership skills, advanced Excel proficiency, and experience with real-time monitoring tools to balance customer satisfaction with revenue growth in a fast-paced environment.