Rental Manager

hogan1; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Hogan in Miami is seeking a Rental Manager to lead sales and operations of our commercial truck rental product line. You will manage a multi-million-dollar fleet, drive revenue, ensure efficient rental operations, and deliver outstanding service to customers.

You will pursue new rental accounts, develop leads for contractual product lines, and execute Hogan's sales and marketing strategies with coaching from the management team.

Qualifications

• Bachelor’s degree (or equivalent working experience).
• Conversational Spanish is highly preferred.
• 2+ years sales and/or leadership experience.
• Ability to develop positive business relationships.
• Analytical and problem-solving mentality.
• Strong organizational skills with great attention to detail.
• Proficient in Word, Excel, and PowerPoint.
• No required overnight travel (except for occasional meetings).
• Must be authorized to work in the United States without sponsorship.

Responsibilities

• Manages a fleet of trucks and matches availability with customer requirements.
• Ensures rental process decisions maximize revenue and profitability.
• Ensures the rental operation runs efficiently.
• Interacts with clients in-person and by phone to ensure high-quality service.
• Arranges for vehicle rentals and related paperwork.
• Works with shop personnel to ensure trucks are client-ready.
• Resolves customer issues per Hogan policies and procedures.
• Pursues new commercial rental accounts and develops leads for contractual product lines.
• Collaborates with other Hogan sales staff to maximize branch performance.
• Executes Hogan's sales and marketing strategies.
• Performs other duties as required.

Skills

Sales leadership

Account management

Customer service

Analytical thinking

Communication

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Job description

Job Summary

Join the Hogan team in Miami, FL! The Rental Manager (RM) position has responsibility for the sales & operational activities of our commercial truck rental product line, including: business development, account management, customer service, asset management, and the branch’s overall product line performance.

As the Rental Manager, you’ll manage a multi-million-dollar fleet, make decisions and create solutions to maximize product line revenue & profitability performance, create an efficient rental operation, provide outstanding service to our customers, pursue new commercial rental accounts, develop sales leads for new contractual product lines (e.g., full service lease, contract maintenance, etc.), and execute the company’s sales & marketing strategies. Our Rental Managers are exposed to many different sales & operations aspects of our business, gaining valuable experience and knowledge. And, our management team provides positive coaching & mentoring to help develop your skill sets for success.

Essential Duties and Responsibilities

• Manages a fleet of trucks and matches availability with customer requirements and needs.


• Ensures decisions and solutions throughout the vehicle rental process maximize product line revenue and profitability performance.


• Ensures the rental operation runs efficiently.


• Interacts with clients and potential clients in-person and on the phone ensuring high-quality service and excellent overall customer experience.


• Arranges for the rental of vehicles, including all necessary paperwork.


• Works with shop personnel, as well as takes ownership and all steps necessary, to ensure trucks are client-ready, on-time.


• Ensures high-quality customer satisfaction and overall positive customer experience.


• Resolves customer complaints to their satisfaction with Hogan policies and procedures.


• Pursues new commercial rental accounts.


• Develops sales leads for new contractual product lines (e.g., full-service lease, contract maintenance, etc.)


• Works with and assists other Hogan sales personnel to maximize branch’s financial performance.


• Executes the company’s sales and marketing strategies.


• Other duties as required.

Requirements

• Bachelor’s degree (or equivalent working experience)


• Conversational Spanish is highly preferred


• 2+ years sales and/or leadership experience is preferred


• Ability to develop positive business relationships


• Analytical and problem-solving mentality


• Ability to work well within a professional team environment


• Strong desire to take initiative and compete in a sales-driven department


• Desire to face and address new challenges


• Ability to handle multiple tasks in a fast-paced work environment


• Strong organizational skills with great attention to detail


• Excellent written and verbal communication skills


• Proficient in Word, Excel, and PowerPoint


• No required overnight travel (except for an occasional meeting at corporate HQ)


• A valid driver's license with no more than 2 moving violations and/or at fault accidents in the past 3 years.


• No drug or alcohol related conviction on your record in the past 3 years (i.e., DUI, DWI, reckless driving, using a cellular device, etc.)


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.