Location Manager

Mike Albert; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Mike Albert is seeking a skilled Rental Department Supervisor to coordinate daily operations and lead Rental Associates. You will oversee staffing, accounts receivable processes, and reporting to management while delivering exceptional service to customers.

The role emphasizes organization, attention to detail, and strong interpersonal skills to manage a busy rental environment and back-up duties as needed.

Qualifications

• Minimum 2 years rental experience.
• High School Diploma or equivalent; associate degree preferred.
• Leadership experience is a plus.
• Strong organizational skills in a fast-paced environment.

Responsibilities

• Supervise and manage daily operations of the rental department.
• Enter approved new corporate/billing accounts into the rental system.
• Run bi-weekly accounts receivable aging reports and follow up on past due accounts.
• Prepare Daily Business Reports and coordinate with Accounting.
• Provide excellent customer service to internal and external customers.

Skills

Staff supervision

Accounts receivable

Reporting

Customer service

Education

High School Diploma

Tools

Microsoft Office

Excel

Word

Job description

Coordinate the day-to-day operations of the Rental Department. Responsible in managing Rental Associates, processes insurance claims and accounts receivables. Generates and provides various reports to management and provides exceptional customer service to our internal and external customers.

Responsibilities:

• Provides day-to-day supervision and management to rental department staff, ensures adequate staffing levels are met, interviews and hires qualified candidates, monitors and evaluates staff performance and handles disciplinary actions and terminations as needed
• Enters approved new corporate/billing accounts into rental system
• Runs bi-weekly accounts receivable aging report; prioritizes past due accounts, conducts some collection calls and assigns follow up and collection calls to Rental Agents.
• Responsible for Daily Business Reports, payments, and timely communication with Accounting.
• Generates utilization reports through rental system software and provides to Rental Manager.
• Serves as the primary contact for fleet leasing clients that need a rental vehicle.
• Follow-up with customer service issues internally and externally
• Serves as a backup for Rental Employees including:
  • Answers phones and books reservations in rental system
  • Prints rental contracts and ensures customer’s signature upon pick up of vehicle
  • Verifies customer insurance and ensures minimum coverage requirements are met
  • Processes payments
  • Preparing vehicles for rental

Physical Demands:

While performing the duties of this Job, the associate is regularly required to sit; use hands and fingers, handle, or feel and talk or hear. The associate is frequently required to stand; walk and reach with hands and arms. The associate must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Qualifications:

• Minimum 2 years of rental experience
• High School Diploma or equivalent with preference for an Associate Degree, will consider a combination of knowledge and work experience
• Preference for experience managing associates or leadership experience
• Demonstrated ability to remain organized in a fast-paced work environment
• Valid Driver License with good driving record
• Strong attention to detail
• Relationship building skills with customer service orientation
• Ability to effectively manage Rental Associates
• Computer proficiency using Microsoft Office products, Excel and Word