Rental Fleet Coordinator / Dispatcher

Papé Material Handling, Inc. in; California; On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental & Vision

Tuition reimbursement

Paid holidays

Job summary

Pape' Material Handling, Inc. in City of Industry, CA is seeking a Rental Dispatcher/Coordinator to be the primary contact for rental, service, and sales by phone or walk-in. You will process orders accurately, track daily activity, and support logistics with the dispatcher.

This role demands strong computer skills, attention to detail, and a team mindset. We offer competitive pay, strong benefits, and a focus on work-life balance as part of a long-standing, stable West Coast leader.

Qualifications

• Excellent computer skills including Word, Excel, Outlook and the ability to learn internal systems.
• Excellent communication and customer relations skills.
• Extensive knowledge of the rental equipment industry.
• Logistics knowledge.
• Ability to thrive in a team environment.

Responsibilities

• Manage inbound rental, service and sales by phone and walk-in customers, ensuring a great experience.
• Process customer orders accurately and efficiently with detailed daily recording for follow-up.
• Assist dispatcher with generating logistics tickets and transportation quotes.
• In absence of dispatcher, dispatch transport trucks and update shipment trackers.

Skills

Communication skills

Customer relations

Rental equipment knowledge

Logistics knowledge

Team player

Tools

Word

Excel

Outlook

Internal systems

Job description

Pape' Material Handling, Inc.
2615 Pellissier Place
City of Industry, CA 91749, USA

Description

Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detail person, but also love working with people? If this sounds like you, we would love to hear from you! Pape’ Material Handling, the premier capital equipment dealer in the West, is seeking a highly motivated Rental Dispatcher / Coordinator to join their growing team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As our Rental Coordinator/Dispatcher, you will be in a dynamic, multi-faceted role that serves as our customer primary point of contact and ensures our customers have a great experience when renting equipment from Pape’. Every day, you will be responsible for managing inbound rental, service, and sales by phone and walk-in business, providing outstanding customer service, processing customer orders accurately and efficiently, recording daily activity in detail to ensure timely follow-up on all future customer requests. You will also assist our dispatcher with generating logistics tickets in our rental system, provide transportation quotes, and in his/her absence dispatching transport trucks, ordering transport permits, updating tracker system with transport status and uploading completed shippers, Daily transportation billing. To thrive in this role, you must be a detail person, enjoy working at a fast pace, and have a winning attitude.

WHAT YOU NEED:

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.
• Excellent communication and customer relations skills.
• Extensive knowledge of the rental equipment industry
• Logistics knowledge
• Ability to thrive in a team environment.

Compensation: $24.94-36.16/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.