Rental Experience Specialist

Glendale Dodge Chrysler Jeep Ram; Glendale (MO); In loco; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Paid training and development

Growth and advancement potential

Family-owned environment

Long-term job stability

Paid holidays and vacation

Employee vehicle purchase programs

Accurate electronic timekeeping and HR

Descrizione del lavoro

Glendale Chrysler Jeep Dodge Ram is seeking a motivated and dependable individual to manage and maintain our growing rental vehicle fleet. The role ensures customers receive a seamless rental experience from start to finish, with attention to pricing, availability, and policies.

Responsibilities include handling rentals, verifying documents, inspecting vehicles, and coordinating with insurance. A background check and drug screening are required.

Competenze

• Minimum 1 year of customer service experience preferred.
• Availability of working Saturdays.
• Valid driver's license required.
• Ability to drive manual transmission.
• Must be willing to complete a pre-employment background check and drug screening.

Mansioni

• Greet and assist customers in person and over the phone regarding rental pricing, vehicle availability, and policies.
• Respond to customer inquiries promptly, ensuring all calls are returned within one hour.
• Complete rental agreements accurately for each vehicle rented.
• Verify proof of insurance, driver's license, and secure all required signatures.
• Inspect returned vehicles for mileage, fuel level, and potential damage; complete a check-in form for every return.
• Close rental agreements immediately upon vehicle return.
• Explain all rental policies, including no smoking or pets allowed; responsibility for damages and violations; full fuel tank upon return.
• Coordinate with insurance companies to verify coverage, confirm payment terms, and follow up on claim payments.
• Ensure timely payment for all rental types: warranty, customer pay, internal, and insurance claims.
• Wash, vacuum, and detail rental vehicles for next customer; track daily revenue and utilization in Excel; scan rental agreements and maintain digital records.
• Communicate daily with Service Advisors and Management about customers currently in rental vehicles; maintain organized workspace and protect customer information.

Conoscenze

Customer service

Attention to detail

Organizational skills

Professional demeanor

Availability on Saturdays

Valid driver's license

Manual transmission driving

Descrizione del lavoro

Glendale Chrysler Jeep Dodge Ram is seeking a motivated and dependable individual to manage and maintain our growing rental vehicle fleet. The role ensures customers receive a seamless rental experience from start to finish, with attention to pricing, availability, and policies.

Responsibilities include handling rentals, verifying documents, inspecting vehicles, and coordinating with insurance. A background check and drug screening are required.