Rental Digital Coordinator

Thompson Tractor Company, Inc.; Birmingham (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

Thompson Tractor Company, Inc. is seeking a Rental Digital Coordinator to support Thompson Rents rental reps, coordinators, and branch managers with customer portal access requests and training support.

The coordinator will qualify incoming leads, pass them to the right teams, and track portal requests, with a focus on proactive service, collaboration, and timely follow-up.

Qualifications

• College degree / 2-4 years relative experience.
• Bachelors preferred.
• Experience with personal computers and basic typing skills.
• Ability to quickly acquire required skills and competencies.

Responsibilities

• Assist rental reps, coordinators, and branch managers with customer portal access requests.
• Qualify and follow up on rental and sales leads from outside sources.
• Track incoming leads and report weekly to General Manager.
• Track portal requests and report weekly to General Manager.
• Perform other duties as assigned.

Skills

Selling skills

Relationship building

Problem resolution

Basic computing

Microsoft Office

Verbal communication

Written communication

Education

College degree / 2-4 years relative experience

Bachelor's degree preferred

Tools

TTCo programs

Caterpillar computer programs

Microsoft Office Suite

Dynamics AX 2012

Job description

The Rental Digital Coordinator will assist Thompson Rents rental reps, rental coordinators, and branch managers with customer portal access request. The rental digital coordinator will have responsible in assisting Thompson Rents employees with customers training, following up on directly with customer on portal request. The rental digital coordinator will also qualify in coming lead and passing these to the appropriate personnel for follow up. The rental digital coordinator must demonstrate initiative, resiliency, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

Essential Responsibilities & Expectations

• Perform research and analysis to identify new prospects and opportunities.
• Support the rental reps, rental coordinators, and branch managers in qualifying and following up on rental and sales leads that are generated by outside sources.
• Track all incoming leads and record lead closure rate and report to General Manager weekly.
• Track all incoming customer portal request and report to General Manager weekly.
• Perform other duties as assigned.

Qualifications

Education

College degree / 2-4 years relative experience

Bachelors (preferred)

Experience

Experience using personal computers with basic typing skills is required. The successful candidate must possess the ability to quickly acquire the following required skills and competencies. College degree / 2-4 years relative experience. Experience using personal computers with basic typing skills is required. The successful candidate must possess the ability to quickly acquire the following required skills and competencies.

Skills and Competencies

• Selling skills
• Relationship building skills
• Problem resolution skills
• Basic mechanical and parts identification skills
• Excellent written communication skills
• Basic computing skills including Microsoft Office
• Computer (preferred)
• Customer Service (preferred)
• Relationship Building (preferred)
• Verbal Communication (preferred)
• Written Communication (preferred)

Job Training

• TTCo and Caterpillar computer programs
• Microsoft Office Suite, Dynamics AX 2012

Working Conditions

Work is normally performed in the office environment. Some work must be performed in the shop and field environment with limited exposure to physical risk. Some physical effort is required for this position.

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting

Job Hazards

• Tripping
• Slipping
• Falling
• Job site hazards
• Strains due to lifting
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress
• Potential harm from operating office equipment

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.