Rental Counter Specialist

Bestline; Keyport (NJ); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Disability insurance

Life insurance

EAP

Employee discount

Paid time off

Boot reimbursement

Job summary

Best Line Equipment in Keyport, NJ is seeking a motivated Rental Counter Specialist to manage rental contracts, coordinate deliveries and pickups, and monitor equipment status. The role blends customer service with hands-on equipment coordination.

Responsibilities include handling reservations, transferring equipment as needed, and maintaining transaction records. The position requires a valid CDL and a driver’s license, with benefits and a wage range of $25–$29 per hour depending on experience.

Qualifications

• High school diploma or equivalent preferred.
• Valid driver's license required.
• CDL with ability to operate rollback/tractor-trailer for local deliveries.
• Six months of relevant experience with construction equipment preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Answer incoming calls from customers.
• Confirm reservations for will call, delivery orders, and pickups.
• Provide information about rented equipment and coordinate transfers.
• Keep records of transactions and billing cycles.
• Assist with loading/unloading equipment for customers and drivers.
• Support local equipment deliveries with rollback truck/tractor-trailer.
• Assist inside and outside sales personnel.
• Maintain a clean and presentable store environment.

Skills

CDL

Customer service

Equipment handling

Communication skills

Education

High school diploma

Job description

Best Line Equipment is currently seeking a motivated and customer-focused Rental Counter Specialist to join our team at our Keyport, NJ location. As a Rental Counter Specialist, you will be responsible for the oversight of rental contracts, coordinate equipment deliveries and pickups, monitor status of construction, industrial, and heavy rental equipment, as well as generating and closing rental contracts.

Rental Counter Specialists play a hands-on role in identifying and securing the proper construction, industrial and/or heavy equipment needs for our customers that range from homeowner to construction and industrial industry professionals. This position also provides support with local equipment deliveries that as needed, making it a great opportunity for someone who enjoys a mix of customer service, equipment coordination, and hands-on work.

Job Overview:

• Answer incoming telephone calls from internal and external customers.
• Confirm reservations for customer will call and delivery orders, as well as pick-ups.
• Provide information to customers via telephone or face to face about rented equipment then locate and transfer equipment when necessary.
• Keep records of transactions such as, billing cycles for customers, logged pickups, calls for equipment and information on equipment transfers.
• Assist loading and/or unloading equipment for customers and drivers.
• Assist with local equipment deliveries as needed by operating a rollback truck or tractor-trailer.
• Support inside and outside sales personnel.
• Clerical and housekeeping responsibilities providing the store has a clean and representable image.

Requirements:

• High school diploma or equivalent preferred.
• Valid driver's license.
• Valid Commercial Driver's License (CDL) with the ability to operate a rollback truck or tractor-trailer for local equipment deliveries as needed.
• Minimum of six months of relevant experience in a similar position with understanding of a wide range of construction equipment (i.e. Industrial, Aerial, Heavy, etc.).
• Strong interpersonal and communication skills to interact effectively with customers and fellow employees.
• Ability to assist with loading, unloading, and moving equipment as needed.
• Reliable, safety-conscious, and customer-focused, with the ability to work in a hands-on, fast-paced environment.

Benefits Include:

• Medical, dental, vision, and Rx, effective day one!
• 401(k) with partial company match
• Short- & long-term disability
• Basic and supplemental life insurance
• Employee Assistance Program (EAP)
• Employee discount
• Paid vacation, sick time, and holidays
• Boot reimbursement

Wage Range: $25.00 - $29.00/hr. (depending upon experience)

Why work at Best Line?

For over 40 years, Best Line Equipment has been family-owned, and that still shows in how we treat our people. With 15+ locations across PA, MD, and NJ - and growing, there's real opportunity here for anyone ready to build a career. We're passionate about helping our employees grow professionally, work as a team, and take pride in serving our customers. Our culture runs on job satisfaction, diversity, and shared accountability. We've been voted Top 100 Best Places to Work in Pennsylvania multiple years running because we've earned it. Come grow with us.

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