Rental Counter & Inside Sales — Farm Equipment

Butler Machinery Company; Fargo (ND); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Health Savings Account

Dependent Care FSA

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Maternity / Paternity Benefits

Holidays

Paid Time Off

Employee Assistance Program

SmartDollar financial planning

Legal Shield/ID Shield

Voluntary Benefits

Job summary

Butler Machinery Company in Fargo, ND seeks a Rental Counter/Inside Sales Representative to deliver exceptional service to rental customers and support inside sales across our rental operations. You’ll manage inquiries, set up new accounts, quotations, reservations, invoicing, and insurance verifications.

Coordinate with rental technicians to schedule delivery and return, upsell products, and maintain a professional showroom while aligning with Butler’s mission and values.

Qualifications

• High school diploma or equivalent required
• Knowledge of equipment applications and previous rental equipment experience is preferred
• Professional verbal and written communication skills
• Strong customer service skills, organization, and attention to detail
• Strong decision-making and adaptability experience
• Good time management and ability to multitask
• Self-starter and capable of working with minimal direct supervision
• Strong proficiency in efficiently navigating computer and business applications (sales quoting application, Outlook, Excel, Microsoft Office Products, etc.)
• Supportive and strategic-mindset
• Advanced analytical and problem-solving skills
• Clear understanding of Butler’s Mission: To build long-term relationships founded on trust, creating mutual growth and success
• Commitment to Core Values: Our Team, Customer Driven, Integrity, Accountability, Excellence, and Safety
• Valid driver’s license and ability to meet company insurability guidelines

Responsibilities

• Act as the primary contact for new, walk-in customers - handling the full rental cycle from inquiry to return.
• Assist outside sales and customers with setting up new accounts, quotations, reservations, attachment/machine selections, contract creation, invoicing and insurance verifications.
• Identify the customer equipment/resource needs, provide the right solutions, and sell/upsell products and services.
• Established new accounts, generate and qualify leads, and warm-call dormant accounts.
• Negotiate pricing within rate strategy, log lost sales, and coordinate hand-offs to outside sales.
• Coordinate with rental technicians and other departments to schedule equipment delivery, pickup, check-out, and check-in.
• Ability to operate in a fast-paced, team-orientated environment, while providing excellent customer service.
• Transact all inbound calls and walk-in traffic.
• Complete call offs, contract returns, and verification of machine hours.
• Initiate service tickets as required.
• Coordinate with rental maintenance to keep repair states current and prioritize machines as rent-ready based on reservation timelines.
• Coordinate delivery timing and customer expectations with transportation.
• Maintain a clean, organized, and presentable showroom.
• Maintain a professional appearance and welcoming, customer-driven demeanor.
• Ensure safety procedures are enforced both inside and outside of the rental store.
• Be guided by Butler’s mission statement and core values in everything you do.

Skills

Customer service

Communication skills

Time management

Multitasking

Problem-solving

Self-motivation

Teamwork

Adaptability

Decision making

Education

High school diploma or equivalent

Tools

Outlook

Excel

Microsoft Office

Job description

Butler Machinery Company in Fargo, ND seeks a Rental Counter/Inside Sales Representative to deliver exceptional service to rental customers and support inside sales across our rental operations. You’ll manage inquiries, set up new accounts, quotations, reservations, invoicing, and insurance verifications.

Coordinate with rental technicians to schedule delivery and return, upsell products, and maintain a professional showroom while aligning with Butler’s mission and values.