Rental Coordinator: Fast-Paced Ops & Customer Impact

Carter Machinery, Inc.; Harrisonburg (VA); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with match up to 6%

Life and disability insurance

In-house training programs

Employee referral bonus

Job summary

Carter Machinery Co. Inc. in Harrisonburg, VA is seeking a Rental Coordinator on the 1st shift to coordinate and process rental agreements for Caterpillar and allied equipment, while handling essential admin tasks for the Rental team.

This role is critical to day-to-day rental operations, delivering a positive customer experience and supporting sales and profitability goals. Ideal candidates are self-starters with strong communication, technical aptitude, and multitasking ability in a fast-paced

Qualifications

• Self-starter able to work in a fast-paced environment with limited supervision.
• Exceptional customer satisfaction skills and the ability to build solid relationships, required
• Must have excellent written, verbal and telephone communication skills
• Technical aptitude is a must
• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals
• Understand and practice effective sales techniques
• Must possess ability to calculate figures and amounts such as discounts and interest
• Computer skills are required, including Microsoft products and other applications as needed; able to learn Caterpillar’s “Dealer Business System” (DBS) and related rental software programs
• Must be able to work additional hours to meet customer and business demands
• Must be able to multitask, have good organizational skills and ability to prioritize tasks with competing demands
• Must be able to work in a high volume, fast-paced environment
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Responsibilities

• Coordinate and process rental agreements for Caterpillar and allied equipment.
• Perform general administrative tasks to support the Rental team.
• Assist in day-to-day rental operations to achieve sales and profit targets.

Skills

Customer service

Communication

Sales skills

Technical aptitude

Multitasking

Education

High school diploma or equivalent

Job description

Carter Machinery Co. Inc. in Harrisonburg, VA is seeking a Rental Coordinator on the 1st shift to coordinate and process rental agreements for Caterpillar and allied equipment, while handling essential admin tasks for the Rental team.

This role is critical to day-to-day rental operations, delivering a positive customer experience and supporting sales and profitability goals. Ideal candidates are self-starters with strong communication, technical aptitude, and multitasking ability in a fast-paced