Rental Coordinator

Rentix Solutions; Northborough (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Short and Long Term Disability

Vision insurance

Life insurance

Paid time off

Job summary

Rentix Solutions is seeking an office/operations professional to support daily rental activities and yard operations. You will handle calls, document rentals, assist with check-ins/check-outs, and perform basic equipment inspections with reporting.

The role emphasizes strong organization, communication, and the ability to juggle multiple priorities in a fast-paced environment, including invoicing and collections as needed.

Qualifications

• High School Diploma or GED required; college degree preferred.
• 4 years of experience in an office, administrative, customer service, or similar environment preferred.
• Previous rental or equipment industry experience strongly preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent communication and interpersonal skills (listening, verbal, and written).

Responsibilities

• Answer incoming customer calls and provide outstanding customer service.
• Coordinate truck and equipment rentals, returns, and related documentation.
• Assist with truck and equipment check-ins and check-outs.
• Conduct basic equipment inspections and document condition reports.
• Assist the Branch Manager with rental and sales activities.
• Process rental agreements, customer paperwork, billing, and invoicing.
• Assist with collections and account follow-up.
• Verify customer insurance and credit requirements.
• Order and maintain office supplies and inventory.
• Support daily yard and branch operations as needed.

Skills

Organizational skills

Attention to detail

Communication skills

Interpersonal skills

Microsoft Word

Microsoft Excel

Multitasking

Customer service

Problem solving

Office administration

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Rentix Solutions is a newly formed organization created through the merger of Jack Doheny Companies (JDC) and Vacuum Truck Rentals (VTR). Together, we are proud to be one of the nation’s leading specialty equipment rental providers, supporting customers across the water and sewer, electric utility, and environmental markets. As Rentix Solutions continues to grow, we are bringing together the experience, expertise, and strong customer relationships of both organizations to build an even stronger future.Position OverviewThis position combines office responsibilities with hands-on rental operations. The ideal candidate enjoys customer interaction, staying organized, and working around commercial trucks and equipment. This is not strictly a desk job. Team members regularly assist with equipment check-ins, check-outs, inspections, and yard activities to support daily operations.ResponsibilitiesAnswer incoming customer calls and provide outstanding customer service.Coordinate truck and equipment rentals, returns, and related documentation.Assist with truck and equipment check-ins and check-outs.Conduct basic equipment inspections and document condition reports.Assist the Branch Manager with rental and sales activities.Process rental agreements, customer paperwork, billing, and invoicing.Assist with collections and account follow-up.Verify customer insurance and credit requirements.Order and maintain office supplies and inventory.Support daily yard and branch operations as needed.Perform other administrative and operational duties as assigned.. RequirementsHigh School Diploma or GED required; college degree preferred.4 years of experience in an office, administrative, customer service, or similar environment preferred.Previous rental or equipment industry experience strongly preferred.Strong organizational skills and exceptional attention to detail.Excellent communication and interpersonal skills (listening, verbal, and written).Ability to manage multiple priorities in a fast-paced environment.Strong customer service and problem-solving skills.Proficiency in Microsoft Word and Excel.Ability to learn company rental and business systems.Valid driver’s license and reliable transportation required.Benefits401(k)401(k) matchingHealth insuranceDental insuranceShort and Long Term Disability insuranceVision insuranceLife insurancePaid time offScheduleFull TimeMonday through FridayRentix Solutions: The Way We WorkContinuously seek innovative ways to improve branch performance and customer satisfaction.Foster teamwork, accountability, and open communication.Lead with integrity, professionalism, and respect.Promote a safe work environment and ensure compliance with company policies and regulatory requirements.Deliver exceptional service to both internal and external customers.Rentix Solutions is an Equal Opportunity Employer