Rental Coordinator

Shoppa's Material Handling; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Shoppa’s Material Handling in Fort Worth, TX is seeking a Rental Coordinator to schedule rental equipment and maximize utilization. You will process orders, coordinate delivery and pickup, and transfer equipment between branches.

The role requires excellent communication, attention to detail, and a professional demeanor to ensure customer satisfaction and accurate billing. Prior rental industry experience is preferred.

Qualifications

• High School Diploma required, preferably a college degree.
• 2-3 years’ experience in rental industry, sales or a customer service environment
• equipment rental industry or material handling experience preferred.
• Strong telephone skills along with written and verbal communication.
• Be able to communicate and articulate orders with customers. MS Office (Word, Excel, Outlook) Intermediate level

Responsibilities

• Assigns and schedules rental equipment to maximize utilization and profitability.
• Receives incoming customer calls requesting equipment rentals, availability and quote rates.
• Solicits new rental business via outbound phone calls.
• Follows established procedures for equipment rentals with the ERP system.
• Schedules pickup and delivery of rental equipment to and from our customers.
• Assists the various branches transferring rental equipment.
• Work with the lead shop supervisors to schedule rental ready equipment and service work.
• Maintain an active rental list of equipment availability, ensuring units are checked in and out daily.
• Process rental invoices and various special billing.
• Communicates all potential/lost rents to the Rental Manager.
• Follow up with customer to ensure on time delivery and equipment condition.
• Understand and stay current with the company products, policies and procedures.
• All other duties and special projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Telephone skills

Education

High School Diploma

College degree (preferred)

Tools

MS Office (Word/Excel/Outlook)

Job description

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

Job Summary

The Rental Coordinator will be responsible for assigning and scheduling rental equipment to maximize utilization and profitability, while ensuring the job’s expectations are consistently and satisfactorily met. Will process rental equipment orders, delivery and pickup of rental equipment to and from customers. Transferring equipment to all branches of the company for up most utilization. Will submit and process rental billing daily. This opportunity represents Shoppa’s Material Handling and requires professionalism, strong communication skills, attention to detail, great attitude and outstanding customer service.

Essential Functions

• Assigns and schedules rental equipment to maximize utilization and profitability, while ensuring the job’s expectations are consistently and satisfactorily met
• Receives incoming customer calls requesting equipment rentals, availability and quote rates
• Solicits new rental business via outbound phone calls
• Follows established procedures for equipment rentals with the ERP system
• Schedules pickup and delivery of rental equipment to and from our customers
• Assists the various branches transferring rental equipment
• Work with the lead shop supervisors to schedule rental ready equipment and service work
• Maintain an active rental list of equipment availability, ensuring units are checked in and out daily
• Process rental invoices and various special billing
• Communicates all potential/lost rents to the Rental Manager
• Follow up with customer to ensure on time delivery and equipment condition
• Understand and stay current with the company products, policies and procedures
• All other duties and special projects as assigned.

Qualifications

• High School Diploma required, preferably a college degree.
• 2-3 years’ experience in rental industry, sales or a customer service environment
• equipment rental industry or material handling experience preferred.
• Strong telephone skills along with written and verbal communication.
• Be able to communicate and articulate orders with customers. MS Office (Word, Excel, Outlook) Intermediate level

Physical Demands And Working Conditions

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees

Working Conditions

Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”