Rental Coordinator

Burwell Material Handling, LLC; Chesapeake (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits from day one

PTO & holidays starting from year 1

Parental leave

Growth opportunities

Community Impact Day

Job summary

Burwell Material Handling is hiring a Rental Coordinator to support the rental department by coordinating rental activity, tracking inventory, and delivering excellent service to internal and external customers. If you're organized, dependable, and enjoy being at the center of a fast-moving team, we want to hear from you!

Responsibilities include handling inbound calls, coordinating deliveries and pickups, preparing rental agreements, and assisting with collections on past-due invoices.

Qualifications

• Experience in rental coordination or customer service is required.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel).
• Valid driver’s license and clean driving record.

Responsibilities

• Handle inbound phone calls from customers and team members.
• Manage the rental process for the branch—quote equipment, coordinate deliveries and pickups, handle billing, and monitor rental inventory.
• Prepare rental agreements and ensure accurate documentation.
• Assist with collection efforts on past-due rental invoices when needed.
• Keep internal teams updated on equipment statuses and completed tasks.
• Track and report KPIs like utilization, dormancy, and fleet rightsizing.

Skills

Rental coordination

Customer service

Microsoft Office

Organizational skills

Communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

At Burwell Material Handling, we’re all about people — our team, our customers, and the communities we serve. What started as C & B Material Handling has grown into Burwell because of the people behind it. Every employee, every connection, and every customer relationship helped shape who we are today. We’ve built our reputation by delivering reliable equipment solutions, automation systems, and industrial sales and rentals with a personal touch—and we’re proud of the team that makes it all happen.

We’re growing, and we’re looking for forward-thinking, motivated teammates who want to help build something meaningful—where your contributions count, and your voice is heard.

About the Role:

Burwell Material Handling is hiring a Rental Coordinator. In this role, you’ll support the rental department by coordinating rental activity, tracking inventory, and helping deliver excellent service to internal and external customers. If you're organized, dependable, and enjoy being at the center of a fast-moving team, we want to hear from you!

What You’ll Do:

• Handle inbound phone calls from customers and team members.
• Manage the rental process for the branch—quote equipment, coordinate deliveries and pickups, handle billing, and monitor rental inventory.
• Prepare rental agreements and ensure accurate documentation.
• Assist with collection efforts on past-due rental invoices when needed.
• Keep internal teams updated on equipment statuses and completed tasks.
• Track and report KPIs like utilization, dormancy, and fleet rightsizing.
• Experience in rental coordination or customer service is required.
• Strong organizational and multitasking skills.
• Clear and professional communication style.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel).
• Self-motivated, dependable, and works well with others.
• Strong attention to detail and follow-through.
• Must have a valid driver’s license and clean driving record.
• Ability to meet the physical demands of the role, including sitting, standing, walking and lifting.

Benefits:

All offers are contingent on passing a pre-employment drug test and background check. Burwell Material Handling is a drug-free workplace.

• Competitive pay based on experience
• Excellent benefits starting day one – Medical, Dental, Vision, Accident, Short-Term Disability, Life Insurance, and 401K with Company Match
• Progressive Paid Time Off and Holidays – starting with 3 weeks PTO in your first year
• Paid parental leave for moms and dads
• Opportunities for growth and internal promotion
• Annual Community Impact Day – paid volunteer time in the places we work and live

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

If you're looking to build a meaningful career, we’re excited to support your goals and help you grow with us.

#BMH

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.