Rental Coordinator

The Raymond; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in rental equipment services is seeking a Rental Coordinator to ensure timely delivery and exceptional customer service. The role involves invoicing, equipment scheduling, and collaboration with various departments to maintain high standards of service. Ideal candidates will possess strong organizational skills and a commitment to customer satisfaction.

Benefits

Medical, Dental and Vision Insurance

401(k) plan with company match

Paid Time Off

Tuition Reimbursement

Flexible Work Arrangements

Qualifications

• High school or equivalent minimum, associate degree or 2-3 years appropriate experience.
• Excellent customer skills and basic PC knowledge.
• Strong mental ability to maintain a calm demeanor under pressure.

Responsibilities

• Determine the proper equipment needs per application.
• Schedule the equipment to be rental ready and delivered timely.
• Responsible for invoicing customers in a timely manner.

Skills

Customer service skills

Organizational skills

Time management skills

Communication skills

Detail orientation

Education

High school diploma or equivalent

Associate degree or 2-3 years experience

Job description

Description

Job Summary The primary responsibilities of this position are to coordinate rental equipment functions with other departments and customers, assure timely delivery of equipment, and provide exceptional customer service resulting in product loyalty and customer retention. The Rental Coordinator will also prepare timely and accurate invoicing, prepare month-end reporting, and maintain computer system integrity.

Responsibilities

· Determine the proper equipment needs per application.

· Schedule the equipment to be rental ready and delivered in a timely manner.

· Responsible for all tracking and billing of internal and external cartage costs.

· Responsible for invoicing customers in a timely manner.

· Work with accounting on all past due accounts.

· Maintain computer system integrity.

· Prepare and produce management reports.

· Secure equipment from Raymond and other dealers as required.

· Perform charger adjustments such as connectors, fuses, line voltage, etc.

· All other duties as assigned or required.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

· High school or equivalent minimum, associate degree or 2 - 3 years appropriate experience

· Excellent customer skills

· Basic PC knowledge and data entry skills

· Excellent organizational and time management skills

· Ability to interact with team members to develop good working relationships

· Basic Mechanical understanding

· Strong mental ability to maintain a calm demeanor under pressure or stress

· Excellent communications skills: written, verbal and listening

· Must exhibit detail orientation and ability to juggle priorities.

What You’ll Need for Success

· Self-driven/self-structure

· Autonomous (taking initiative)

· Drive, strong work ethic

· Results-oriented

· Passionate about achieving results

· Reliability, accountability, integrity

· Communication skills

· Assertive

Benefits of Joining the Team

Benefits Built For YOU ! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits:

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

· Technology and Home Office Setup: This includes a laptop, dual monitors, a docking station, and a wireless keyboard and mouse.

· Flexible Work Arrangements: This includes remote work options and flexible scheduling.

· Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications.

· Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

· Company-sponsored social events and team-building activities.

· Employee recognition program

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

This position is classified as sedentary work, which requires the ability to remain stationary for extended periods while occasionally moving within the office to complete tasks. Physical demands include the ability to frequently lift and/or move objects weighing up to 10 pounds and occasionally up to 25 pounds. Manual dexterity is necessary for computer operation, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

While the role involves regular interaction with internal and external customers in a dynamic office environment, occasional exposure to shop environments and associated hazards may occur. The individual must effectively manage tight deadlines, shifting priorities, and a high volume of information flow while maintaining professionalism. Additionally, handling sensitive and confidential information is part of the job. Standard office equipment such as laptops and smartphones are regularly utilized, and noise levels typically range from low to moderate.

Travel Requirements: No travel required for this position.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!