Rental Concierge & Vehicle Prep Specialist

Jim Norton Ford; Tulsa (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Vision, Dental

401(k) Retirement Plan

Group Life Insurance

Flexible Spending Account

Paid Vacation

Employee Discounts

Job summary

The Rental Agent/Porter role at Jim Norton Ford assists customers with rental vehicles, completes paperwork, and inspects cars after checkout. You will keep the fleet clean, organized, and ready for use while delivering friendly service in a fast-paced environment.

Ideal candidates are dependable, detail-oriented, and able to multitask—standing for long periods, working outdoors, and following safety procedures to ensure every rental is prepared for the next customer.

Qualifications

• Strong customer service and written and verbal communication skills.
• Basic computer skills and ability to complete paperwork accurately.
• Ability to work outdoors, stand and walk for extended periods.

Responsibilities

• Greet customers and assist with rental reservations, vehicle checkouts, and returns
• Verify required customer documentation and accurately complete rental agreements
• Explain rental terms, charges, vehicle features, and return procedures
• Inspect vehicles before and after each rental, documenting mileage, fuel levels, and vehicle condition
• Promptly report damage, maintenance needs, and safety concerns to management
• Clean vehicle interiors and exteriors to ensure each rental is ready for the next customer
• Safely move, park, fuel, and deliver vehicles as needed
• Maintain accurate vehicle availability records and organize rental vehicles and keys
• Follow all safety procedures and maintain a clean and organized work area
• Provide excellent customer service, keeping in mind that our customers’ experience comes first

Skills

Customer service

Communication

Detail oriented

Multitasking

Teamwork

Paperwork

Job description

The Rental Agent/Porter role at Jim Norton Ford assists customers with rental vehicles, completes paperwork, and inspects cars after checkout. You will keep the fleet clean, organized, and ready for use while delivering friendly service in a fast-paced environment.

Ideal candidates are dependable, detail-oriented, and able to multitask—standing for long periods, working outdoors, and following safety procedures to ensure every rental is prepared for the next customer.