Rental Agent/Porter

Jim Norton Toyota - Tulsa; Tulsa (OK); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Vision, Dental

401(k) Retirement Plan

Group Life Insurance

Flexible Spending Account

Paid Vacation

Employee Discounts

Job summary

Jim Norton Toyota - Tulsa is seeking a reliable Rental Agent/Porter to assist customers with rental vehicles and keep the fleet clean and ready for use. The role blends customer service, rental paperwork, vehicle inspections, and porter duties in a fast-paced environment.

The ideal candidate is dependable, detail-oriented, and able to work efficiently. Responsibilities include reservations, documentation, safety reporting, vehicle cleaning, and moving vehicles as needed, with a strong emphasis

Qualifications

• Strong customer service and written and verbal communication skills.
• Prior experience in automotive rental, customer service, or porter duties preferred.
• Strong attention to detail and ability to manage multiple tasks efficiently.
• Basic computer skills and ability to complete paperwork accurately.
• Ability to follow instructions, work independently, and contribute to a team.
• Valid driver’s license and driving record that meets company insurance requirements.
• Ability to work outdoors, stand and walk for extended periods, and perform vehicle cleaning duties.

Responsibilities

• Greet customers and assist with rental reservations, vehicle checkouts, and returns.
• Verify required customer documentation and accurately complete rental agreements.
• Explain rental terms, charges, vehicle features, and return procedures.
• Inspect vehicles before and after each rental, documenting mileage, fuel levels, and vehicle condition.
• Promptly report damage, maintenance needs, and safety concerns to management.
• Clean vehicle interiors and exteriors to ensure each rental is ready for the next customer.
• Safely move, park, fuel, and deliver vehicles as needed.
• Maintain accurate vehicle availability records and organize rental vehicles and keys.
• Follow all safety procedures and maintain a clean and organized work area.
• Provide excellent customer service, keeping in mind that our customers’ experience comes first.

Skills

Customer service

Communication skills

Automotive rental experience

Attention to detail

Basic computer skills

Ability to follow instructions

Driver's license

Outdoor work

Job description

Rental Agent/Porter

Job Summary

The Rental Agent/Porter is responsible for assisting customers with rental vehicles and keeping the rental fleet clean, organized, and ready for use. This role combines customer service, rental paperwork, vehicle inspections, and porter duties. The ideal candidate is dependable, detail-oriented, and able to work efficiently in a fast-paced environment.

Benefits

• Competitive Pay
• Medical, Vision, Dental
• 401(k) Retirement Plan
• Group Life Insurance
• Flexible Spending Account
• Paid Vacation
• Employee Discounts

Responsibilities

• Greet customers and assist with rental reservations, vehicle checkouts, and returns
• Verify required customer documentation and accurately complete rental agreements
• Explain rental terms, charges, vehicle features, and return procedures
• Inspect vehicles before and after each rental, documenting mileage, fuel levels, and vehicle condition
• Promptly report damage, maintenance needs, and safety concerns to management
• Clean vehicle interiors and exteriors to ensure each rental is ready for the next customer
• Safely move, park, fuel, and deliver vehicles as needed
• Maintain accurate vehicle availability records and organize rental vehicles and keys
• Follow all safety procedures and maintain a clean and organized work area
• Provide excellent customer service, keeping in mind that our customers’ experience comes first

Qualifications

• Strong customer service and written and verbal communication skills
• Prior experience in automotive rental, customer service, or porter duties preferred
• Strong attention to detail and ability to manage multiple tasks efficiently
• Basic computer skills and ability to complete paperwork accurately
• Ability to follow instructions, work independently, and contribute to a team
• Valid driver’s license and driving record that meets company insurance requirements
• Ability to work outdoors, stand and walk for extended periods, and perform vehicle cleaning duties

About Us

The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training and advancement. All you need is the same commitment to excellence we have for our customers!

Physical Requirements

• The physical requirements of the position are MEDIUM to HEAVY in intensity.
• Must be able to sit/stand/walk for long periods of time.
• Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.
• Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.
• Frequent – Repetitive motion.
• Occasional – Balancing, kneeling, crouching, pushing, pulling, and lifting up to ~100 lbs.

Physical Working Conditions

• This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operation an auto dealership.

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicant federal, state or local laws.