Rental Assistance Specialist

Community Teamwork Inc; Lowell (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

4 Weeks Paid Time Off

Paid Sick Leave

12 paid holidays

Medical, Dental, and Vision Insurance

Life Insurance

Tuition Reimbursement

Job summary

Community Teamwork Inc. in Lowell, MA is seeking a Rental Assistance Specialist to liaise between tenants and landlords, review applications, and manage case notes. You will ensure accuracy, communicate updates, and advocate for clients through the process.

The role supports preventing evictions and coordinating with the Rental Assistance Team to secure approvals and payments while upholding CTI's equity, integrity, and compassion values.

Qualifications

• HS or equivalent required.
• Experience with low-income, diverse populations.
• Knowledge of local community resources.
• Strong customer service, organization, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with basic computer software and data entry systems.
• Ability to maintain confidentiality and pass background checks.

Responsibilities

• Review tenant and landlord application documents and communicate with both parties to ensure a completed application.
• Assess each document for validity and obtain updates when needed.
• Flag applications with invalid documents and inform Lead staff.
• Advocate for clients and refer to the Special Services Case Manager as needed.
• Maintain accurate case notes in the application portal.
• Collaborate with outside vendors to advocate for clients and prevent eviction.
• Submit complete documents to Rental Assistance Team Leads for approval and payment processing.
• Uphold CTI values: Equity, Integrity, Compassion.

Skills

Customer service

Organization

Oral communication

Written communication

Data entry

Confidentiality

Background check

Education

HS or equivalent

Tools

Data collection systems

Basic computer software

Job description

Career Opportunities with Community Teamwork Inc

A great place to work.

Careers At Community Teamwork Inc

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Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary:

The Rental Assistance Specialist works on a team managed by a Rental Assistance Team Lead. The Rental Assistance Specialist acts as a liaison between the tenant (applicant) and the property owner (landlord). The Rental Assistance Specialist reviews the tenant application including documentation and property owner information for accuracy. They are also responsible for communicating with the tenant and property owner as necessary, responsible for entering case notes, communicating with their Lead and submitting an accurate application packet for review.

Essential Functions and Responsibilities:

• Review tenant and landlord application documents and communicate with both parties to ensure a completed application.
• Assess each document for validity and if necessary, contact both or either party for updates.
• Flag applications with invalid documents and inform Lead staff.
• Advocate for clients and make direct referrals to the Special Services Case Manager as needed.
• Maintain accurate case notes in the application portal.
• Work with outside vendors to advocate for clients to avoid potential termination of services or eviction.
• Submit complete, accurate application documents to Rental Assistance Team Leads for approval and payment processing.
• Uphold the values of CTI – Equity, Integrity, Compassion.

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications:

• HS or equivalent
• Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
• Demonstrated knowledge of community resources available to low-income individuals and families.
• Excellent customer service, organizational, oral and written communication skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficient computer skills required in basic computer software and data collection systems
• Ability to maintain accurate records and confidentiality of information.
• Excellent attention to detail.
• Ability to pass background check prior to employment.

Preferred Qualifications:

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:

4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays.

Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Pet Insurance and Short Term/Long Term/Disability Insurance

Tuition Reimbursement - Career Advancement and Professional Development Opportunities

5% contribution to your 401K retirement account after 6 months of employment

Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve

Equal Opportunity Employer – Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.