Rental Assistance Data Assistant

RCAP Solutions, Inc.; Worcester (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

RCAP Solutions, Inc. in Worcester, MA, seeks a Rental Assistance Data Systems Assistant to support data management for rental assistance programs.

You will maintain owner/tenant databases, extract and analyze reports, and assist with monthly payment processing under the Director's guidance. Ideal candidates hold an associate degree or equivalent, have 2+ years of experience with software databases, and are proficient with Word, Excel, OneDrive and database systems.

Qualifications

• Associate’s degree or equivalent education with at least 2 years’ experience working with software databases.
• Ability to create and analyze data and reports.
• Proficiency with Word, Excel, OneDrive and database systems; strong written and verbal communication.

Responsibilities

• Assist the Rental Assistance Data Systems Manager and staff with software changes for rental assistance programs.
• Maintain tenant and landlord databases to ensure data integrity.
• Produce monthly reports on program activities and distribute them to stakeholders.

Skills

Data analysis

Report creation

Communication

Training

Team collaboration

Education

Associate’s degree or equivalent

Tools

Word

Excel

OneDrive

Database systems

Job description

Position Summary: Under the guidance and direction of the Director of Rental Assistance, the Rental Assistance Data Systems Assistant will be responsible for assisting with the departmental data management systems and software related to the administration of the Rental Assistance programs. These functions will include but are not limited to: assisting in maintaining owner and tenant databases, extracting and analyzing data from system reports, and supporting the Rental Assistance Data Systems Manager with monthly payment processing functions. The Rental Assistance Data Systems Assistant will assist and support staff with any software-related issues, including training new staff or as directed, along with ensuring compliance with funders' expectations on software related issues.

Essential Functions & Responsibilities

• Assist and support the Rental Assistance Data Systems Manager and overall Rental Assistance staff with changes to software for all rental assistance programs and prescribed by funding source and RCAP Solutions internal systems.
• Assist with the maintenance of tenant and landlord databases to ensure data integrity.
• Produce monthly reports on program activities and distribute them to appropriate parties, as needed.
• Assist the Rental Assistance Data Systems Manager in the preparations of monthly leasing and program expenditures reports, along with payment processing functions.
• Communicate with owners by phone or email on payment inquiries and/or correct payment deficiencies and make necessary corrections, as necessary.
• Support staff with any software-related issues, for current and future software development.
• Attend all required training and meetings related to new and existing software, as requested by funding source and/or the organization.
• Assist with the submission of PIC (Personal Information Controller) data, as required.
• Support with data clean up, and integration, as necessary and directed by the Rental Assistance Director.
• Support the Rental Assistance team with production of program reports and development of new reports as needed.
• Perform other duties as assigned by the Director of Rental Assistance.

Education and Experience Requirements

• Associate’s degree or equivalent education, with a minimum of two years of experience working with a variety of software databases.
• Knowledge and experience working with a variety of different software, with the ability to be able to create and analyze data and reports.
• Must be proficient with Word, Excel, OneDrive, database systems, and online search engines.
• Excellent written and verbal communication skills required.
• Bi-lingual communication skills preferred, but not required.
• Ability to train and present materials that are understandable for internal and external staff and stakeholders.
• Ability to work independently and in a team setting.
• Valid driver’s license.

Working Conditions

• Typical office setting at RCAP Solutions corporate office, with the ability to spend extended periods of time sitting and using office equipment.
• Move regularly from sitting to standing position, along with frequently bending to file and maintain files.
• Ability to work on repetitive tasks and use fine motor skills to handle and control objects.
• Ability to use earpieces or headphones. Speak, listen and understand others.
• Occasionally lift 10-15 lbs.

Click Here to Apply https://www.rcapsolutions.org/job/rental-assistance-administrative-assistant/