Rental Agent

DARCARS Automotive Group; Silver Spring (MD); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Benefits Plan including 401k

Employee discounts on vehicle and shop

Community service initiatives

Internal career advancement

Job summary

DARCARS of Silver Spring is seeking a part-time Rental Agent to coordinate rental arrangements for service department customers. The role requires excellent communication, attention to detail, and a customer-first approach.

Responsibilities include scheduling reservations, handling rental requests, verifying eligibility, ensuring vehicles are ready, documenting vehicle condition, processing payments, and explaining policies to customers.

Qualifications

• Requires valid driver’s license and clean driving record.
• Previous rental agent experience is a plus.
• High School Degree or Equivalent (GED) is required.
• Must be at least eighteen years of age and able to pass pre-employment background screen.

Responsibilities

• Schedule customer reservations for rentals.
• Manage rental requests and locate desired vehicles.
• Verify customer information to confirm eligibility for a rental through insurance.
• Ensure rental cars are ready by scheduling service and cleaning.
• Record car condition, mileage and any damage before/after use.
• Process damage information for insurance billing or collection.
• Explain rental policies at agreement time and answer questions.
• Validate credentials including driver’s license and payment information.
• Communicate with customers via phone, email or in person and process payments.

Skills

Communication skills

Attention to detail

Customer service

Organizational skills

Positive attitude

Able to work in fast-paced environment

Valid driver's license

Education

High School Diploma or GED

Job description

DARCARS of Silver Springisnow hiring a part-timeRental Agent!

As a Rental Agent you will have the responsibility of coordinating rental arrangements for our service department customers. The ideal candidate for this role will have excellent communication skills, attention to detail and a desire to provide a great customer experience.

For this role, you'll need:

• Valid driver’s license and acceptable, safe driving record
• Previous rental agent experience is a plus!
• Positive and friendly attitude
• Organizational skills and high attention to detail
• Excellentcommunication skills
• Ability to work in a fast-paced environment
• High School Degree or Equivalent (GED)
• Must be at least eighteen years of age
• Must be able to pass pre-employment screen (background)

Benefits:

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Schedule customer reservations for rentals
• Manage customer rental requests and locating the desired vehicles to meet their needs
• Process customer information to qualify that the customer is eligible for a rental through insurance
• Ensure rental cars are ready for use by scheduling timely service and maintenance on the rental fleet and clean inside and out
• Take notes on car condition, mileage and damage before and after customer use
• Process any damage information to be billed or collected through insurance
• Explain rental policy at time of agreement and answer any questions
• Validate customer’s credentials including but not limited to driver’s license and payment information
• Communicate with customers via phone, email or in person
• Process customer payments

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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