Renewals Sales Support Representative

Kelly Services; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Motion Recruitment Partners (MRP) in Austin, TX seeks a Renewals Sales Support Representative to assist Renewal Sales Account Managers with quoting and maintenance renewals, ensuring timely quotes and accurate CRM data.

The role requires bilingual Spanish/English, strong Excel/CRM skills, and detail-oriented multitasking to drive renewal revenue. This full-time on-site position offers collaboration with sales teams and opportunities to advance in a fast-paced environment.

Qualifications

• Experience managing the administrative component of a sale from lead to invoicing.
• Ability to research multiple systems to collect, organize and interpret data.
• Strong attention to detail and organizational skills.

Responsibilities

• Aid Renewal Sales Account Manager in meeting revenue targets.
• Monitor expiring maintenance contracts to schedule quotes.
• Create renewal quotes 90-120 days before expiration.
• Audit quotes for accuracy before submission.
• Keep CRM updated with opportunity attributes.
• Assist with follow-up activities and PO reconciliation.

Skills

Bilingual Spanish/English

CRM/ERP experience

MS Office proficiency

Data analysis skills

Education

Associate Degree in Business

Tools

SalesForce.com CRM

Oracle ERP

Job description

Title: Renewals Sales Support Representative

Description: Renewals Sales Support Representative

Position Summary

The Maintenance Renewal Sales Support is responsible for providing quote and sales support to the Maintenance Renewals Sales Account Manager(s).

Essential Functions / Key Areas of Responsibility

• Responsible for aiding the Renewal Sales Account Manager in meeting or exceeding an assigned territories monthly, quarterly and annual revenue targets/quotas.
• Monitors the funnel of expiring maintenance contracts to create quoting schedule.
• Reviews applicable ERP/CRM data relating to expiring maintenance contracts for preparation of quote creation.
• Creates renewal quotes for expiring maintenance contracts 90-120 days in advance of expiration and secure discount approvals as needed.
• Reviews and audits renewal quotes for accuracy prior to internal submission for approval.
• Ensures CRM tool is updated regularly to reflect accurate opportunity attributes (ex. Value, Quote Status, Close Date, Opportunity Partners, etc.).
• Assists with reconciliation of CRM record upon PO receipt.
• Assists with sales cycle follow up activities as requested by the Renewal Sales Account Manager and documents relevant updates.
• Identifying applicable buying influences for renewal quotes/SFDC opportunities.
• Articulate challenges with any aspect of the renewal quoting process to applicable internal customers (ex. Renewals management, Configuration Management, Product Management, SFDC Data Support etc).
• Provide Renewal Sales Account Manager with source quoting documentation, as needed.
• Other duties as assigned to advance sales cycles/maximize renewal revenue.

Minimum Requirements

• Strong work ethic and commitment to meet/exceed sales goals (targets/quotas).
• Exceptional oral and written communication skills.
• Exceptional resource management, time management and organizational skills with the proven ability to prioritize and complete.
• Ability to multitask in order to meet deadlines.
• Strong attention to detail.
• Self-starter/Ability to work independently while managing distractions to maximize productivity with minimal supervision.
• Ability to collaborate and work as a contributing member of a team.
• Strong math and computer skills.
• Working knowledge of MS Office (Excel, Word, and PowerPoint) and CRM applications.
• Experience creating and manipulating detailed spreadsheets to create multiple renewal offerings.

Education

• Associate Degree in Business preferred or HS Diploma and 2-3 years equivalent work experience

Skills

• Bilingual, Spanish/English preferred
• 1 to 2 years of experience in managing the administrative component of a sale from lead to invoicing through the use of CRM and/or ERP systems.
• Experience in researching multiple systems to collect, organize and interpret data for multiple use cases.

Preferred Qualifications

• Prior experience with sales lead generation in SalesForce.com CRM system.
• Prior experience with invoicing through Oracle ERP.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.