Renewals Representative, LATAM (Detroit, MI)

Dynatrace; Detroit (MI); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Premium benefits

Medical insurance

Dental insurance

401(k) plan

Job summary

Dynatrace is seeking a Renewal Specialist in Detroit to manage the end-to-end renewal process, coordinating with Sales, Finance and internal teams. You will generate quotes 120 days prior and engage customers in value conversations to support on-time renewals.

The role requires experience with software renewals, strong multitasking and organizational skills, and excellent communication. Local commuting distance to the Detroit, MI office is expected.

Qualifications

• Experience working with software renewals.
• Ability to manage multiple priorities in a time-sensitive environment.
• Ability to manage high volumes of renewals concurrently.
• Self-starter, highly motivated, and results-driven.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Flexible in a team setting.
• Proficiency with MS Word and Excel.

Responsibilities

• Manage and track the entire renewal process across Sales, Finance and internal teams.
• Coordinate with partners and customers to understand contracts and terms.
• Generate and send quotes 120 days in advance.
• Engage customers in value discussions to support on-time renewals.
• Collaborate with Account Managers and Customer Success Managers on strategies.
• Provide information on quotes, reinstatements, co-termination and contract consolidation.
• Work in a team to meet deadlines for the Detroit region.
• Support management reporting and deadline adherence.

Skills

Software renewals

Multitasking

Organizational skills

Communication

Team flexibility

Tools

MS Word

Excel

Job description

Your role at Dynatrace

• Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization.
• Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer.
• Generating and sending quotes 120 days in advance that meet the customers contractual requirements.
• Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
• Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans.
• Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
• Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
• Provide information for internal management reporting.
• Meet all contractual and reporting deadlines.
• Perform additional duties as required.

What will help you succeed

Minimum Requirements

• Experience working with software renewals.
• Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment.
• Proven ability to manage high volumes of renewals at any given time.
• Self-starter, highly motivated, and committed to getting results.
• Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
• Excellent verbal and written communication skills.
• Proven track record of flexibility in a team setting.
• Excellent word processing and spreadsheet experience in MS Word and Excel.
• Based in a commutiable distance from our Detroit, MI office.

Preferred Requirements

• Portuguese/Spanish spoken and written advantageous.
• Knowledge of Dynatrace software products.
• Knowledge of licensing and product pricing.
• Basic Sales skills.
• Good numeracy skills.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• You’ll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Equal Employment Opportunity

All your information will be kept confidential according to EEO guidelines.

• We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc.

All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

If your disability makes it difficult for you to use this site, please contact [e-mail].

Dynatrace participates in E-Verify, participant information in English and Spanish.

Right to work information in English and Spanish.

EEO is the Law.