Renewal Desk Data Analyst

Dynatrace; Detroit (MI); Hybrid; USD 63,000 - 75,000; Full time

Job summary

Dynatrace is seeking a Renewal Desk Data Analyst in the Detroit area. The role collaborates with Sales Operations, Deal Desk, Renewal Specialists, and Account Executives to analyze renewal data and craft system-derived proposals using Salesforce and Excel.

Hybrid work applies, with 2–3 days in the Detroit office. Qualified candidates have at least 2 years in data/renewals roles, strong Excel skills, Salesforce experience, and solid accounting/financial calculation abilities.

Qualifications

• At least 2 years of professional experience in data analysis or renewals-related roles.
• Advanced proficiency in Microsoft Excel; working knowledge of Word and PowerPoint.
• Experience using Salesforce or a comparable CRM system.
• Strong mathematical skills with emphasis on accounting or financial calculations.
• Ability to manage multiple priorities in a deadline-driven environment.
• Excellent written and verbal communication and strong organizational skills.

Responsibilities

• Analyze and review renewal opportunities and account history, gather product details, quantity, purchase price, contract renewal price, partner details/calculations, and contract document review.
• Work in a team environment to ensure the completion of assigned task(s) within specified deadlines for an assigned region and in support of a specified Geography(s).
• Test enhancements to Salesforce system in conjunction with Business Systems.
• Organize meetings with internal resources to discuss findings.
• Perform additional duties as required.

Skills

Data analysis

Renewals operations

Sales operations

Financial calculations

Analytical thinking

Communication skills

Organization skills

Time management

Independent work

Cross-functional collaboration

Tools

Salesforce

Microsoft Excel

Job description

Your role at Dynatrace

A Renewal Desk Data Analyst works with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives by retrieving, organizing, and analyzing renewal data, then crafting into reality a system-derived proposal with the details requested. This is accomplished by working in our Salesforce.com environment and Excel tools.

• Analyze and review renewal opportunities and account history, gather product details, quantity, purchase price, contract renewal price, partner details/calculations, and contract document review
• Work in a team environment to ensure the completion of assigned task(s) within specified deadlines for an assigned region and in support of a specified Geography(s)
• Test enhancements to Salesforce system in conjunction with Business Systems
• Organize meetings with internal resources to discuss findings
• Perform additional duties as required

Your role at Dynatrace

A Renewal Desk Data Analyst works with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives by retrieving, organizing, and analyzing renewal data, then crafting into reality a system-derived proposal with the details requested. This is accomplished by working in our Salesforce.com environment and Excel tools.

• Analyze and review renewal opportunities and account history, gather product details, quantity, purchase price, contract renewal price, partner details/calculations, and contract document review
• Work in a team environment to ensure the completion of assigned task(s) within specified deadlines for an assigned region and in support of a specified Geography(s)
• Test enhancements to Salesforce system in conjunction with Business Systems
• Organize meetings with internal resources to discuss findings
• Perform additional duties as required

Location & Work Model

Candidates must be based in the Detroit area. Candidates residing within 45 miles of Detroit will follow a hybrid work model and are expected to work from the Detroit office 2–3 days per week.

What will help you succeed

• At least 2 years of professional experience in data analysis, renewals operations, sales operations, finance, accounting, order management, or a related analytical role.
• Advanced proficiency in Microsoft Excel, along with working knowledge of Word and PowerPoint.
• Experience using Salesforce or a comparable CRM system.
• Strong mathematical skills, with an emphasis on accounting, pricing, or financial calculations.
• Proven ability to manage multiple priorities and perform effectively in a deadline-driven, mission-critical environment.
• Strong organizational skills, including detailed record-keeping, independent follow-through, and a high degree of accuracy.
• Excellent written and verbal communication skills.
• Demonstrated flexibility and effectiveness when working in a collaborative, cross-functional team environment.
• Self-motivated, results-oriented, and able to work independently with appropriate guidance.
• Strong analytical and problem-solving skills, including the ability to break down complex information, validate results, and develop creative solutions using first principles.
• Ability to learn new concepts, software, products, and business processes quickly.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation And Rewards

• The base salary range for this role is $63K - $75K. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits and a company-matched 401(k) plan for retirement.

Equal Employment Opportunity

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

If your disability makes it difficult for you to use this site, please contact [e-mail].

Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law.