Renewals Representative

Jobgether; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive health benefits

Remote work within the United States

Exposure to cybersecurity environment

Career development opportunities

Job summary

Jobgether is hiring for a renewals-focused role in a fully remote United States team. The candidate will manage renewals, forecast and optimize pipelines, and collaborate with Customer Success to mitigate churn while enhancing account value.

The ideal candidate has 3–5+ years in renewals or related B2B SaaS sales, with strong negotiation skills and experience with Salesforce CPQ. This role offers remote work across the US and cross-functional collaboration.

Qualifications

• 3–5+ years of professional experience in renewals, account management, customer success, or B2B SaaS sales.
• Strong success in renewal, retention, or revenue targets.
• Proficiency with subscription pricing, quotation prep, and contract management.

Responsibilities

• Manage an assigned portfolio of customer renewals to hit quarterly and annual targets.
• Own the full renewal lifecycle and engage customers 90–120 days before expiration.

Skills

Renewals

Account management

Customer success

B2B SaaS sales

Negotiation

Education

Bachelor's degree or equivalent professional experience

Tools

Salesforce

CPQ

Job description

Accountabilities

- Manage an assigned portfolio of customer renewals, achieving quarterly and annual booking, retention, and revenue targets.

- Own the full renewal lifecycle, engaging customers 90–120 days before contract expiration to review service scope, pricing, timelines, and contractual requirements.

- Maintain accurate renewal forecasts and pipeline records in Salesforce, ensuring strong data quality and providing regular updates during forecast meetings.

- Monitor customer health indicators and potential churn risks, partnering with Customer Success teams to develop and implement appropriate retention strategies.

- Leverage managed detection and response (MDR) service performance metrics, including alert volumes, false-positive rates, response times, and product adoption, to demonstrate customer value.

- Prepare renewal quotations and negotiate commercial terms, including multi-year agreements, contract adjustments, co-termination, price increases, and payment conditions within approved discounting policies.

- Coordinate with Deal Desk, Finance, and Legal teams to prepare and process renewal documentation, including order forms, Master Service Agreements (MSAs), and Service Level Agreements (SLAs).

- Identify upselling and cross-selling opportunities throughout the renewal process and collaborate with Account Executives to maximize account growth.

- Work with channel and distribution partners to secure renewals for partner-managed customers.

- Apply established renewal strategies and objection-handling techniques, particularly when addressing pricing concerns, competing in-house security solutions, or questions about service value.

- Escalate complex or high-value renewal opportunities to sales leadership when necessary.

- Share customer feedback, market insights, and renewal trends to continuously improve commercial processes, tools, and playbooks.

Requirements

- 3–5+ years of professional experience in renewals, account management, customer success, or B2B SaaS sales.

- Demonstrated success in achieving or exceeding renewal, customer retention, or revenue targets.

- Strong commercial and negotiation skills, including experience with subscription pricing, quotation preparation, and contract management.

- Proficiency in Salesforce and CPQ (Configure, Price, Quote) platforms.

- Working knowledge of cybersecurity threats, managed detection and response (MDR), 24/7 threat monitoring, and Mean Time to Respond (MTTR), or a strong willingness to develop expertise in these areas.

- Excellent organizational and time-management skills, with the ability to manage multiple renewal opportunities simultaneously while maintaining accuracy.

- Strong relationship-building abilities and confidence communicating with customer stakeholders, including IT and information security leaders.

- Excellent written and verbal communication skills, with the ability to explain complex service value and negotiate effectively.

- Ability to work independently, demonstrate initiative, and collaborate across multiple internal departments and external partners.

- Bachelor's degree or equivalent professional experience.

Nice to Have:

- Previous experience in cybersecurity, MDR, or managed security services.

- Familiarity with Gainsight or other customer success management platforms.

- Experience managing renewals involving consumption-based pricing models, such as endpoint volumes, data ingestion (GB/day), or per-user subscriptions.

- Strong understanding of cybersecurity service delivery and the commercial challenges associated with managed security solutions.

Additional Eligibility Requirement:

- U.S. citizenship is required for this position due to contractual requirements associated with certain federal projects.

Benefits

- Competitive compensation package.

- Comprehensive employee benefits supporting health and overall wellbeing.

- Opportunities to develop commercial, sales, and negotiation expertise.

- Exposure to a dynamic, international cybersecurity environment.

- Opportunities to collaborate with experienced professionals across Sales, Customer Success, Finance, Legal, and channel partnerships.

- Career development and professional growth opportunities within a rapidly expanding cybersecurity organization.

- Fully remote working arrangement within the United States.