Renewals Operations Specialist – Global (EMEA/APJ)

Omnissa, LLC in; Mountain View (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

Omnissa seeks a Renewal Operations professional to optimize renewals across customer segments. You will partner with Sales, Customer Success, Finance, and Product to drive a scalable renewal process, forecast inputs, and pipeline hygiene while improving quota and incentive alignment.

You will implement and maintain renewal workflows in Salesforce, develop dashboards for churn and forecast accuracy, and collaborate across a matrixed org to ensure consistent renewal policies and customer

Qualifications

• 3–5 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, with a focus on renewals.
• Experience supporting or building renewal processes in a SaaS or recurring revenue business.
• Working knowledge of Salesforce CRM and related RevOps tools (e.g., CPQ, Gainsight, Clari, etc.).
• Strong analytical skills with the ability to translate data into actionable insights.
• Strong communication and stakeholder management skills.
• Experience collaborating cross-functionally in a matrixed organization.
• Experience in a high-growth B2B SaaS environment preferred.
• Familiarity with renewal ownership models across AEs, CSMs, and dedicated renewal reps preferred.

Responsibilities

• Support renewal operations strategy, including forecasting inputs, pipeline hygiene, and process improvements.
• Execute and maintain renewal workflows across customer segments, flag gaps or bottlenecks for improvement.
• Assist Revenue Operations and Finance with data and analysis to support renewal quota, territory, and incentive structure decisions for AEs and renewal reps.
• Support automation and system improvements in Salesforce and other GTM tools, building renewal workflows, reports, and alerts.
• Build and maintain dashboards and reports to track renewal performance, churn trends, and forecast accuracy; surface insights for leadership review.
• Collaborate with Customer Success, Sales, Product, Renewals Reps, Revenue Operations, and Finance to align on renewal policies, pricing, and customer communications.
• Partner with renewal operations team members to foster accountability, innovation, and continuous improvement.

Skills

Salesforce CRM

RevOps tools

Analytical skills

Communication

Stakeholder management

Cross-functional collaboration

SaaS experience

Renewal ownership models

Tools

CPQ

Gainsight

Clari

Job description

Omnissa seeks a Renewal Operations professional to optimize renewals across customer segments. You will partner with Sales, Customer Success, Finance, and Product to drive a scalable renewal process, forecast inputs, and pipeline hygiene while improving quota and incentive alignment.

You will implement and maintain renewal workflows in Salesforce, develop dashboards for churn and forecast accuracy, and collaborate across a matrixed org to ensure consistent renewal policies and customer