Renewals Manager

Luminegrp; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Luminegrp is seeking an experienced Sales Operations leader in the United States to manage renewals and drive cross-functional strategy across Marketing, Finance, Product, and Customer Success. You will mentor the team, optimize renewal workflows, and ensure contracts are executed smoothly.

The role requires deep Salesforce Sales Cloud knowledge, strong communication, and an analytical mindset to deliver accurate forecasts and actionable insights.

Qualifications

• Bachelor’s degree in Business or related field.
• Significant experience in Sales Operations or Renewals.
• Strong knowledge of Salesforce Sales Cloud and automation tools.
• Excellent communication, persuasion, and ownership over complex tasks.

Responsibilities

• Lead and mentor direct reports to meet departmental goals.
• Enhance renewal and sales workflows through process excellence.
• Partner with Marketing, Finance, Product, and CS to align sales efforts.
• Act as trusted advisor for customers and internal sales teams.
• Ensure renewal contracts are executed at full value and on time.
• Collaborate with Finance and Sales to resolve order discrepancies.
• Oversee Salesforce CRM governance and data integrity.
• Maintain dashboards and reports to forecast renewals and insights.
• Analyze sales trends and conversion rates to improve performance.

Skills

Team leadership

Strategy development

Process improvement

Cross-functional teamwork

Salesforce knowledge

Data analytics

Communication skills

Customer-centric mindset

Renewals experience

English fluency

Education

Bachelor’s degree in Business

Tools

Salesforce Sales Cloud

Salesforce Flow

Salesforce Reports

Salesforce Dashboards

Job description

Задачи:

• Team Leadership & Strategy People Leadership: Manage and mentor the direct report(s) to ensure departmental goals are met.
• Process Excellence: Cultivate an environment of mutual value and consistently look to enhance renewal and sales workflows.
• Cross-Functional Partnership: Partner with Marketing, Finance, Product, and Customer Success to align sales efforts with broader business objectives.
• Renewals & Commercial Management Trusted Advisor: Serve as a consultative advisor for customers and internal sales teams regarding support needs and competitive renewal quotes.
• Contract Management: Utilize playbook best practices to ensure renewal contracts are executed at full value and on time.
• Dispute Resolution: Collaborate with Finance and Sales to resolve discrepancies in orders, pricing, or contracts.
• CRM Governance & Analytics Salesforce Oversight: Oversee the optimization of Salesforce CRM, ensuring data integrity, proper storage of documents, and high-quality opportunity management.
• Insightful Reporting: Maintain and update reporting systems to provide accurate renewal forecasts and business insights through dashboards.
• Pipeline Health: Analyze sales trends and conversion rates to identify commercial opportunities and improve overall sales performance.

Требования:

• Experience: Significant experience in Sales Operations, Renewals, or a customer-centric environment.
• Education: University/College degree in Business or a related discipline.
• Technical Proficiency: Strong knowledge of Salesforce Sales Cloud, including automation tools (Flow, Reports, and Dashboards).
• Soft Skills: Exceptional communication and the ability to persuade while maintaining integrity. Strong sense of urgency, autonomy, and ownership over complex tasks. Analytical mindset with high attention to detail and values accuracy. Excellent verbal, written, and presentation skills, able to engage effectively across all organizational levels. Action-oriented, results-driven, with a strong sense of urgency. Builds effective cross-functional relationships; earns trust and respect. Thrives in a dynamic, fast-paced environment. Demonstrates leadership qualities and a passion for continuous improvement.
• Languages: Strong written and spoken English is required.
• Industry Knowledge: Experience within the Telecommunications industry is considered an asset.