Renewals-Focused Customer Success Advisor

TestGorilla; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

TestGorilla is seeking a Customer Success Advisor, Renewals, to manage renewals from initial quote to signed order and lead pricing conversations within our discount framework. You will guide customers through plan changes across our assessment and sourcing products and support migration to usage‑based pricing using our playbook.

This high‑volume role requires commercial acumen, strong communication, and the ability to collaborate with AI agents to automate routine tasks while maintaining a

Qualifications

• Commercially astute with strong business sense.
• Organised and able to manage multiple renewals simultaneously.
• Excellent communication skills with internal and external stakeholders.
• Calm under pressure and capable of handling objections.

Responsibilities

• Run renewals from first quote to signed order.
• Handle pricing and billing conversations within framework.
• Guide customers through plan changes, upgrades and downgrades.
• Explain migration to usage‑based pricing and land the right plan.

Skills

Commercial acuity

Organisation

Communication

Negotiation

Job description

TestGorilla is seeking a Customer Success Advisor, Renewals, to manage renewals from initial quote to signed order and lead pricing conversations within our discount framework. You will guide customers through plan changes across our assessment and sourcing products and support migration to usage‑based pricing using our playbook.

This high‑volume role requires commercial acumen, strong communication, and the ability to collaborate with AI agents to automate routine tasks while maintaining a