Renewals Account Manager (Hybrid)

OnDeck; New York (NY); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Hybrid schedule with Tue–Thu in-office

Health, dental, and vision insurance

401(k) matching

PTO & paid holidays

Sabbatical program

Summer hours

Parental leave

DEI groups

Recognition program

Charitable matching

Job summary

Enova is seeking an Account Manager to manage an existing client portfolio and help customers access more working capital. The role emphasizes proactive outreach, renewal growth, and cross-functional collaboration with partners.

You will analyze market trends, negotiate contracts, and leverage data to plan with partners. The position requires strong communication, Excel proficiency, and experience in fast-paced sales environments.

Qualifications

• 3+ years sales experience via high-volume phone and email
• Strong organizational and time-management skills
• Proven relationship-building and negotiation abilities
• Effective written and verbal communication in cross-functional teams
• Proficiency with Microsoft Excel, Outlook, PowerPoint, and Word
• Experience with Salesforce is a plus

Responsibilities

• Manage a portfolio of existing clients and maintain contact with the customer base
• Generate renewal business from past and current customers through calls and emails
• Follow up with customers, respond to requests, and address issues or refer as needed
• Close renewal business consistently at or above quota
• Partner with Account Management to maintain relationships with partners
• Understand market trends in the online lending space and communicate insights
• Negotiate contracts for partners and business owners
• Analyze data to strategize with partners

Skills

Sales experience

Self-motivated

Time management

Relationship building

Negotiation

Written & verbal communication

MS Office

Salesforce

Tools

Microsoft Excel

Outlook

PowerPoint

Word

Salesforce

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the role:

As an Account Manager, you will help manage relationships with our existing customers, while also helping current customers access more working capital for their business. This position requires creative thinking, resilience, and the ability to work not only with small business owners, but also with our partners.

Responsibilities:

• Manage a portfolio of existing clients and maintain continued contact with existing customer base
• Generate Renewal business from our past and current small business customers through high phone and email activity.
• Follow up with customers regarding their experience, respond to requests, introduce new products, and solve/refer problems and issues
• Close renewal business consistently at or above quota level
• Be an effective partner with Account Management to maintain partner relationships
• Understand market trends and competition within the online lending space
• Negotiate contracts for both partners and business owners
• Ability to put together and analyze data to effectively strategize with partners

Requirements:

• 3+ years sales experience through high-volume phone and email communications
• Self-motivated, driven to work hard in a fast-paced environment
• Excellent organizational/time management skills to ensure follow up with all customers
• Experience in professional relationship building and negotiation skills
• Able to effectively communicate in both written and verbally, as well as cross functionally
• Proficient in Microsoft Excel, Outlook, PowerPoint, and Word
• Experience with Salesforce a plus

Compensation:

The budgeted hourly rate for this position is $21.01-$30.38. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. This role qualifies for additional compensation through a performance-based incentive plan. The On-Target Earnings (OTE), which includes the base rate plus target bonus performance at 100% attainment, is $121,000-$141,000 annually. Please note that incentive compensation is not guaranteed and is dependent on achieving defined performance metrics. All full-time employees are eligible to participate in Company benefits, described in more detail here.

#BI-Hybrid #LI-Hybrid #LI-EN1

Benefits & Perks:

• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.