Renewals Account Manager

Enova; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Sabbatical program

PTO & paid holidays

Summer hours

Parental leave

401(k) matching + roth

Health, dental & vision

DEI groups

Volunteer day

Employee recognition

Job summary

Enova in New York, NY is seeking an Account Manager to nurture existing customer relationships and help clients access more working capital. You will manage a portfolio, drive renewal revenue, and collaborate with partners and account teams to strategize using data.

The role requires 3+ years of sales experience, strong negotiation and communication skills, and proficiency with Excel and Salesforce. Hybrid in-office Tue-Thu with remote Monday/Friday, plus robust benefits and growth opportunities.

Qualifications

• 3+ years sales experience through high-volume phone and email communications.
• Excellent organizational/time management skills to ensure follow up with all customers.
• Experience in professional relationship building and negotiation skills.
• Proficient in Microsoft Excel, Outlook, PowerPoint, and Word.
• Self-motivated and driven to work in a fast-paced environment; Salesforce a plus.

Responsibilities

• Manage a portfolio of existing clients and maintain continued contact with existing customer base.
• Generate renewal business from past and current small business customers through high phone and email activity.
• Follow up with customers regarding experience, respond to requests, introduce new products, and solve issues.
• Close renewal business consistently at or above quota level.
• Partner with Account Management to maintain partner relationships.
• Understand market trends and competition within the online lending space.

Skills

Sales experience

Communication

Organization

Relationship building

Negotiation

Excel

Outlook

PowerPoint

Word

Salesforce

Tools

Excel

Outlook

PowerPoint

Word

Salesforce

Job description

• As an Account Manager, you will help manage relationships with our existing customers, while also helping current customers access more working capital for their business. This position requires creative thinking, resilience, and the ability to work not only with small business owners, but also with our partners
• Manage a portfolio of existing clients and maintain continued contact with existing customer base
• Generate Renewal business from our past and current small business customers through high phone and email activity
• Follow up with customers regarding their experience, respond to requests, introduce new products, and solve/refer problems and issues
• Close renewal business consistently at or above quota level
• Be an effective partner with Account Management to maintain partner relationships
• Understand market trends and competition within the online lending space
• Negotiate contracts for both partners and business owners
• Ability to put together and analyze data to effectively strategize with partners

Benefits

• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results
• Health, dental, and vision insurance including mental health benefits
• Sabbatical program (for eligible roles)
• PTO & paid holidays off
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Charitable matching and a paid volunteer day…Plus so much more!
• Employee recognition and rewards program
• 401(k) matching plus a roth option

Able to effectively communicate in both written and verbally, as well as cross functionally3+ years sales experience through high-volume phone and email communicationsExcellent organizational/time management skills to ensure follow up with all customersExperience in professional relationship building and negotiation skillsProficient in Microsoft Excel, Outlook, PowerPoint, and WordSelf-motivated, driven to work hard in a fast-paced environmentExperience with Salesforce a plus