Renewal Specialist

Socket.dev; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Kaseya in Miami is seeking a Renewal Specialist to manage software contract renewals across our MSP customer base. You will lead renewal conversations, drive retention, and identify upsell opportunities during the renewal cycle.

Collaborate with Account Management, General Managers and Product teams to capture customer feedback, forecast renewals accurately, and ensure renewals are documented and executed smoothly.

Qualifications

• 2+ years in renewals, account management or customer success in a B2B/SaaS environment.
• Direct experience managing software contract renewals and driving retention.
• Excellent negotiation and relationship management skills.
• Experience with large and complex books of business.

Responsibilities

• Drive renewal conversations to increase renewal rates and retention.
• Work with Account Management to identify risk factors and support renewal execution.
• Partner with General Managers and Product teams to share feedback and negotiate when needed.
• Ensure renewals are documented and forecasted.
• Build relationships with customers to support renewal resolution and upsell.
• Help improve the renewal process to reduce churn.
• Perform other related duties as assigned.

Skills

Negotiation

Relationship management

Communication

Tools

Salesforce

Job description

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. The Renewal Specialist will be responsible for renewing software contracts across Kaseya's MSP customer base. This is a go-to-market role with sales oriented responsibilities. The main goal is to drive contract renewal rates, support retention and identify upsell opportunities during the renewal process.

What you'll do

• Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities
• Work closely with Account Management to identify risk factors and support smooth renewal execution
• Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed
• Ensure renewals are accurately documented and properly forecasted
• Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution
• Help improve the renewal process over time to increase retention and reduce churn
• Perform other related duties as assigned

Required Qualifications

• 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment
• Direct experience managing or supporting software contract renewals and driving retention outcomes

Preferred Qualifications

• Experience managing subscription or contract renewals end to end
• Strong negotiation and relationship management skills
• Experience working with large and complex books of business
• Demonstrated ability to identify upsell, cross sell or expansion opportunities
• Ability to work in a fast paced environment and manage multiple priorities
• Strong communication skills and ability to collaborate cross functionally
• Strong attention to detail and organizational skills
• Experience using CRM systems such as Salesforce
• Strong problem solving and analytical thinking skills

Why Kaseya

Join a fast growing company transforming the IT industry. At Kaseya you will work in a collaborative environment focused on customer success, retention and revenue growth.

Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.