Account Manager

Kaseya; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Kaseya is seeking an Account Manager to focus on expanding existing accounts and driving revenue growth. You will identify upsell opportunities, strengthen relationships with key decision-makers, and collaborate with internal teams to deliver value through Kaseya’s AI-powered IT management and cybersecurity solutions.

Ideal candidates bring 1+ years of B2B/SaaS sales experience, a proven track record of meeting targets, and strong CRM skills, including Salesforce.

Qualifications

• 1+ years of B2B sales experience
• Proven track record of exceeding sales targets
• Ability to thrive in a fast-paced, metrics-driven environment
• Motivated, coachable, competitive with resilient drive to succeed
• Excellent organizational, interpersonal, and communication skills
• Proficient using CRM tools (Salesforce) to manage leads/opportunities/accounts
• Strong analytical skills with ability to create accurate sales forecasts

Responsibilities

• Account Expansion: identify upsell and cross-sell opportunities within current accounts
• Customer Relationship Management: build and maintain relationships with key decision-makers
• Strategic Sales Execution: develop tailored strategies for each account and conduct business reviews
• Manage Adoption Metrics: monitor usage and address adoption challenges to drive expansion
• Revenue Growth: own sales targets and drive short-term and long-term revenue growth
• Collaboration: work with Customer Success and Sales to ensure smooth implementation
• CRM Management: log and track interactions in Salesforce to drive sales success

Skills

B2B sales

SaaS sales

CRM Salesforce

Forecasting

Tools

Salesforce CRM

Job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Position Summary

Kaseya is looking for an enthusiastic and results-driven Account Manager to focus on the expansion of existing accounts. In this role, you will be responsible for identifying new growth opportunities within your portfolio, strengthening relationships with existing clients, and driving revenue growth through strategic account management.

Key Responsibilities

• Account Expansion: Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya’s full suite of products to drive revenue growth.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya’s solutions.
• Strategic Sales Execution: Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges.
• Manage Adoption Metrics: Monitor customer usage, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies.
• Revenue Growth: Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients. Actively contribute to both short-term and long-term revenue generation strategies.
• Collaboration: Work closely with internal teams, including Customer Success and Sales, to deliver exceptional customer experiences and ensure smooth implementation of new solutions.
• CRM Management: Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.

Required Qualifications

• 1+ years of B2B sales experience, ideally in a technology or SaaS environment
• A strong passion for sales and a proven track record of exceeding sales targets
• Ability to thrive in a fast-paced, metrics-driven environment
• Motivated, coachable, and competitive with a resilient drive to succeed
• Excellent organizational, interpersonal, and communication skills
• Proficient in using CRM tools (Salesforce) to manage leads, opportunities, and accounts
• Strong analytical skills with the ability to create accurate sales forecasts

Additional Information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.