Renewal Specialist

HET Invitation Homes Realty LLC; Denver (CO); On-site; USD 38,324 - 66,427; Full time

Benefits offered by this job

Annual bonus program

Health, dental, vision, and life insurance

401(k) with company matching

Generous paid time off

Job summary

HET Invitation Homes Realty LLC is looking for a dedicated professional to communicate with residents and manage lease renewals. This role involves negotiating lease agreements and providing exceptional customer service to ensure resident satisfaction.

Ideal candidates will have a high school diploma or GED, an active real estate license, and proficiency in customer service and administrative tasks, with strong communication skills and attention to detail.

Benefits include competitive salary, annual bonuses, and comprehensive health insurance options.

Qualifications

• Proven experience in customer service or administrative functions.
• Experience in the property management or maintenance industry is helpful.
• Strong verbal and written communication skills.

Responsibilities

• Initiate communication with current residents to discuss lease renewal options.
• Negotiate lease renewals in accordance with asset management guidelines.
• Deliver outstanding customer service by addressing resident inquiries.

Skills

Customer service

Organizational skills

Conflict resolution

Technological proficiency

Education

High school Diploma or GED

Active Real Estate license

Tools

MS Word

Excel

Outlook

Adobe

Job description

Responsibilities

• Initiate communication with current residents to discuss and present lease renewal options.


• Negotiate lease renewals in accordance with asset management guidelines to meet renewal targets.


• Deliver outstanding customer service by addressing resident inquiries and concerns throughout the renewal process.


• Accurately prepare and process lease documents in a timely manner.


• Foster a collaborative and professional working environment with colleagues, supervisors, and external parties.


• Provide administrative support, including clerical tasks, data entry, and document processing.


• Assist with special projects as required.


• Support department staff within the assigned region as needed.

Qualifications

• High school Diploma or GED.


• Active Real Estate license required.


• Broad residential leasing knowledge.


• Proven experience in customer service or administrative functions.


• Experience in the property management or maintenance industry is helpful.


• Excellent organizational skills with high attention to detail.


• Strong verbal and written communication skills.


• Effective customer service and conflict resolution skills.


• Technological proficiency including MS Word, Excel, Outlook, and Adobe.

Compensation & Benefits

Salary Range: $27.82 - $48.22, plus individuals may be eligible for an annual discretionary bonus.

• Annual bonus program


• Health, dental, vision, and life insurance


• Long-term and short-term disability insurance


• Generous paid time off: vacation accrual, sick time, standard holidays, and floating holidays


• 401(k) with company matching


• Casual dress workplace


• Team events and gatherings (Pre- and Post-Covid)


• Employee resource groups

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive, and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail]. Invitation Homes is not responsible for any fees related to unsolicited resumes.