Renewal Sales Associate

Manulife; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading financial services provider is seeking a dedicated professional to manage renewals for Small Business Alpha cases. This role emphasizes maintaining advisor relationships and ensuring high persistency in renewals. Candidates should possess strong negotiation skills and a solid understanding of group benefits.

Benefits

Health Insurance

Dental Insurance

Mental Health Programs

Vision Insurance

Disability Insurance

Life Insurance

Wellness Programs

Retirement Plans

Paid Time Off

Statutory Leaves

Qualifications

• Strong understanding of renewal processes and underwriting.
• Good knowledge of Group Benefits products and services.

Responsibilities

• Prepare, send, manage, and negotiate renewals with plan advisors.
• Track terminations and document reasons for non-renewal.

Skills

Negotiation

Communication

Coaching

Job description

The incumbent will be responsible for renewals of all GB Small Business Alpha cases and Signature cases up to 50 lives from the first renewal onwards, working with Account Executives (AE), Small Business (SB) Director, Renewal Underwriters, and other staff in the RGO. Supports the Account Executives in building and maintaining successful advisor relationships.

Persistency is key to Small Business profitability. This role focuses on maintaining high persistency while balancing group profitability through discretionary spending. It also involves working closely with the AE to enhance persistency and advisor relationships.

Position Responsibilities:

1. Prepare, send, manage, and negotiate renewals with plan advisors.
2. Prioritize and monitor renewal workload by case and advisor.
3. Access internal systems for renewal history, claims, and reports.
4. Adjust renewal rates as appropriate, using Discretionary Spending Account (DSA).
5. Suggest plan design options.
6. Handle renewal and marketing appeals with renewal Underwriters.
7. Assist advisors in selling renewals.
8. Negotiate renewal costs with advisors.
9. Follow up with advisors on renewals.
10. Track terminations and document reasons for non-renewal.

Required Qualifications:

• Strong understanding of renewal processes and underwriting.
• Good knowledge of Group Benefits products, services, pricing, and cost control.
• Familiarity with industry trends and advisor needs.
• Excellent negotiation and persuasive communication skills.
• Ability to coach and assist plan advisors effectively.

Preferred Qualifications:

• Ability to work with multiple stakeholders with varying priorities.
• Experience working with advisors of different maturity and understanding levels.
• Skill in managing competing priorities and deliverables.

When you join our team:

• We empower you to learn and grow your career.
• We support a flexible environment that values well-being and inclusion.
• As part of our global team, we help shape the future you envision.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make decisions easier and lives better. Learn more at https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

We embrace diversity and strive to attract, develop, and retain a workforce that reflects our customer base. We promote an inclusive environment and are committed to fair practices without discrimination based on race, ethnicity, gender, age, disability, or other protected grounds. Applicants may request reasonable accommodations during the application process by contacting [e-mail].

Working Arrangement: Remote

Salary & Benefits:

Salary varies based on market, location, and experience. Employees can participate in incentive programs. For more info, contact [e-mail]. Benefits include health, dental, mental health, vision, disability, life insurance, wellness programs, retirement plans, paid time off, and statutory leaves. U.S. applicants should inquire about U.S.-specific paid time off provisions.