Renewal & Retention Strategist (Group Benefits)

Blackgould; Arizona; On-site; USD 80,000 - 90,000; Full time

Job summary

Black, Gould & Associates- Warner Pacific seeks a TheRenewal Consultant (Arizona Book of Business) to lead renewal retention for groups with 20+ enrolled employees in Arizona. You will analyze broker data, coordinate with Sales, and develop targeted strategies to reduce churn during renewal cycles.

Reporting to the Sales Vice President, you will participate in open enrollment meetings, deliver actionable reports, and collaborate with carriers and TPA partners to align retention initiatives and

Qualifications

• High school diploma required; advanced degree preferred.
• Active Arizona Life & Health insurance license required.
• 3–5 years of experience in sales, health insurance, or data analytics.
• Ability to operate independently in a fast-paced environment.
• Strong consultative, interpersonal, and relationship-building skills.
• Excellent written, verbal, and presentation skills.
• Willingness to travel ~30% for open enrollment across the territory.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Analyze broker data and trends to identify at-risk accounts.
• Collaborate with Sales to validate findings and address retention.
• Develop targeted retention strategies and campaigns.
• Manage a proactive renewal process for groups with 20+ enrolled employees.
• Create and distribute renewal, retention, and stewardship reports.
• Present data insights to leadership.
• Support open enrollment meetings and broker/client engagements.
• Maintain data accuracy in Salesforce and internal systems.

Skills

Analytical thinking

Interpersonal skills

Presentation skills

Time management

Independent work

Negotiation

Education

High school diploma or GED

Arizona Life & Health license

Advanced degree preferred

Tools

Salesforce

Microsoft 365

CRM systems

Excel

PowerPoint

Outlook

Job description

Black, Gould & Associates- Warner Pacific seeks a TheRenewal Consultant (Arizona Book of Business) to lead renewal retention for groups with 20+ enrolled employees in Arizona. You will analyze broker data, coordinate with Sales, and develop targeted strategies to reduce churn during renewal cycles.

Reporting to the Sales Vice President, you will participate in open enrollment meetings, deliver actionable reports, and collaborate with carriers and TPA partners to align retention initiatives and